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Spanish Customer Support Advisor
2 months ago
- The position is Hybrid - 1 week from the office, 1 week from home (Onsite for the first 2 months, Hybrid - Based upon Performance).
- Bilingual in Spanish is mandatory.
- Position: Customer Service Representative 2 (Spanish Customer Support Advisor)
- Industry: Banking/Financial Services
- Job duration: 6 months
- Location: Tempe, AZ 85288 (Onsite to begin with, Hybrid - Based upon Performance - 3 weekdays from the office, 2 weekdays from home)
- Training Shift for Tempe, AZ: 9 AM to 5:30 PM PST – Monday to Friday - 5 weeks
- Working Schedule for Tempe, AZ: Monday - Friday (7 AM - 8 PM CST) & 8 AM - 6 PM CST - Saturday
- Pay: Flexible
- Start Date: 09/16/2024 (Tentative)
- Part of the new customer service team specifically focusing on small business credit card customers.
- Taking 40-60 inbound calls per day to service the needs of small biz credit card customers
- Will deal with a variety of different needs including but not limited to fraud, payments, adding card holders, adding admins, disputing transactions, etc.
- Call center experience (Handling inbound calls).
- Customer service experience (Call Handling).
- Bilingual in Spanish is mandatory.
- Finance / Banking experience is desired.
- Customer management systems.
- Reliable attendance and punctuality.
- Communication skills and professionalism.
- Ability to acknowledge issues and provide empathy to customers.
- Problem-solving skills with the ability to take ownership of issues
