Manager - Technical Support (Managed Services Provider)
4 weeks ago
Manager of Client Support Services
We are seeking a skilled and motivated Manager of Client Support Services to join our team. In this role, you will lead our client support teams driving proactive and reactive client service efforts. This pivotal role will be instrumental in working with the teams to troubleshoot issues, resolve challenges, and ensure overall client satisfaction. We are looking for someone who has demonstrated success in a similar capacity within an MSP or MSSP, and possesses experience developing, motivating, and managing proactive and reactive support teams.
Responsibilities:
- Lead and manage a team of proactive and reactive support technicians.
- Provide guidance, coaching, and support to ensure high performance and productivity.
- Act as a technical escalation point for complex issues, working closely with team members to troubleshoot and resolve challenges in a timely manner.
- Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs and concerns.
- Monitor key performance indicators (KPIs) and metrics to assess team performance and identify areas for improvement.
- Implement training programs and initiatives to enhance the technical skills and knowledge of team members.
- Ensure compliance with service level agreements (SLAs) and other contractual obligations with clients.
Requirements:
- 5+ years of experience in a technical support role, preferably with an MSP or MSSP.
- Proven experience managing and leading support teams, including developing and motivating team members.
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical audiences.
- Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
- Experience with industry utilized PSA & RMM tools such as N-Able, and or Connectwise.
- Relevant industry certifications from mainstream vendors such as Cisco and Microsoft.
Benefits:
- Competitive Salary package with performance-based incentives.
- Opportunities for career advancement and skill development.
- Medical, Dental, 401k Benefits.
- Hybrid work environment
Additional Details
- Position location: Shelton, CT
- Full Time (M-F 8:30-5:30)
Join our team and be part of a growing organization where your contribution is valued, and your potential limitless. Apply now to take the next step in your career journey
Company DescriptionAdvanced is a trusted technology solutions provider that partners with businesses to enhance operation efficiency, boost productivity, and mitigate risk. With over 40 years of dedicated service to our business community, we have honed our expertise delivering custom solutions that address the unique challenges faced by mid-sized businesses. From streamlining processes to implementing leading edge technologies, we are committed to empowering our clients with the tools and strategies needed to thrive in today's dynamic marketplace.Company DescriptionAdvanced is a trusted technology solutions provider that partners with businesses to enhance operation efficiency, boost productivity, and mitigate risk. With over 40 years of dedicated service to our business community, we have honed our expertise delivering custom solutions that address the unique challenges faced by mid-sized businesses. From streamlining processes to implementing leading edge technologies, we are committed to empowering our clients with the tools and strategies needed to thrive in today's dynamic marketplace.-
Technical Service Manager
3 weeks ago
Shelton, United States Resa Power Full timePosition Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department....
-
Technical Service Manager
1 week ago
Shelton, United States Resa Power Full timePosition Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department....
-
Technical Service Manager
3 weeks ago
Shelton, United States RESA Power Full timePosition Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department....
-
Technical Service Manager
2 weeks ago
Shelton, United States RESA Power Full timePosition Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department....
-
Technical Service Manager
1 week ago
Shelton, United States RESA Power Full timePosition Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department....
-
Technical Product Manager
3 weeks ago
Shelton, United States NESCO Inc Full timeNesco Resource has partnered with an industry leading recycling companyto identify a TECHNICAL PRODUCT ENGINEER in their Shelton CT location ESSENTIAL DUTIES AND RESPONSIBILITIES: Act as Technical Product Engineer for assigned systems and products, both hardware and software. Performs tasks related to the evaluation, design and/or modification of equipment...
-
Technical Product Manager
2 weeks ago
Shelton, United States NESCO Inc Full timeNesco Resource has partnered with an industry leading recycling company to identify a TECHNICAL PRODUCT ENGINEER in their Shelton CT location ESSENTIAL DUTIES AND RESPONSIBILITIES: Act as Technical Product Engineer for assigned systems and products, both hardware and software. Performs tasks related to the evaluation, design and/or...
-
Client Support Manager
4 weeks ago
Shelton, United States SAI Systems Intl., Inc. Full timeJOB DESCRIPTION Job Title: Client Support Manager Date: May 2024 Status: Exempt Department: Digital Health Supervisor: Michael Healey Number of Subordinates: 2-4 Pay: $60,000 - $70,000 annually Job Summary: This individual will lead our client support team. This role involves managing client interactions, resolving technical and usage issues, and...
-
Manager of Technical Accounting
2 months ago
Shelton, United States Aspira Labs, Inc. Full timeJob DescriptionJob DescriptionJob Title: Manager of Technical Accounting & Financial ReportingDepartment: FinanceReports To: CFOLocation: Shelton, CT or Remote (with approval from manager)FLSA Status: ExemptPOSITION SUMMARYUnder the direction of the CFO and the Corporate Controller, the Manager of Technical Accounting & Financial Reporting will be...
-
Case Manager- Supportive Housing
3 weeks ago
Shelton, United States BHcare Full timeJob DetailsJob Location1000 Bridgeport Avenue, 3rd floor, Shelton, CT - Shelton, CTPosition TypeFull TimeEducation Level4 Year DegreeSalary Range$23.18 - $32.46 HourlyTravel PercentageUp to 25%Job ShiftDayJob CategoryNonprofit - Social ServicesCase Manager- Supportive HousingPOSITION SUMMARY: Helping families thrive by finding homes in safe, nurturing...
-
Field Service Engineer
3 weeks ago
Shelton, United States Lighthouse Professional Services Full timeJob DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide.We are currently seeking a...
-
Field Service Engineer
1 week ago
Shelton, United States Lighthouse Professional Services Full timeJob DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide.We are currently seeking a...
-
Field Service Engineer
2 weeks ago
Shelton, United States Lighthouse Professional Services Full timeJob DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are presently on the...
-
Field Service Engineer
1 week ago
Shelton, United States Lighthouse Professional Services Full timeJob DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are presently on the...
-
Production Manager
2 months ago
Shelton, United States Lighthouse Professional Services Full timeJob DescriptionJob DescriptionLighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients...
-
Production Manager
1 week ago
Shelton, United States Lighthouse Professional Services Full timeJob DescriptionJob DescriptionLighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients...
-
Field Service Engineer
3 weeks ago
Shelton, United States Lighthouse Professional Services Inc Full timeJob Description Job Description Lighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are currently seeking a...
-
Guest Services Manager
1 week ago
Shelton, United States Residence Inn Shelton Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Services Manager
7 days ago
Shelton, United States Residence Inn Shelton Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Platform Manager
3 weeks ago
Shelton, United States Dynata Full timeBy developing new and innovative products, you’ll help Dynata advance its technological strengths while challenging the industry to see opportunities it hadn’t yet noticed. It will demand good data analytics skills, excellent ability to understand technical systems, creative problem-solving skills, as well as a proven good taste in design. You will be...
