Guest Service Representative

3 weeks ago

Athens, United States Benson's INC Full time
Job DescriptionJob Description

Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.

 

POSITION SUMMARY

The Guest Service Representative is responsible for accurately registering and checking out guests, maintaining guest accounts; dispensing information about the hotel and creating an overall atmosphere of service and hospitality with a high level of professionalism.

 

KEY AREAS OF RESPONSIBILITY and DUTIES

  • Radiate the highest degree of courtesy, professionalism and enthusiasm
  • Perform registration of guest in/out quickly and efficiently using the hotel Property Management System
  • Maintain guest accounts currently and update daily charges
  • Make reservations for guests at this property and refer to reservations when requested
  • Ability to describe each product to properly sell room types; use creative techniques to up sell in an effort to maximize hotel revenues
  • Be thoroughly familiar with the property and able to direct guest to their rooms and all property facilitiesKeep work area clean and clutter free, stock the pantry and inform supervisor of ordering needs
  • Do a cashier’s deposit and balance credit cards, direct bill, checks and all shift work
  • Be willing and able to assist as needed in other areas of the hotel
  • Perform other duties as assigned by Guest Service Manager or General Manager

 

QUALIFICATIONS

  • An excellent background in customer service
  • Organization skills and attention to detail
  • Good grooming and good personal presentation

Education: High School and/or comparable work experience.

Required Knowledge:

  • Basic computer literacy with keyboarding skills
  • Good organizational skills and attention to detail
  • Excellent verbal communication and phone skills
  • Ability to communicate in English, both verbally and in writing
  • Ability to multi-task and display grace under pressure
  • Able to stand for long periods of time
  • Previous cash handling abilities

Work Environment: The duties for this position are carried out inside a climate controlled environment.

Physical Activities: To perform essential functions of this position a person must be able to see, speak, and hear. Have manual dexterity of the manipulation of a keyboard, paperwork, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benson's is committed to a diverse and inclusive workplace. Benson's is an equal opportunity employer and does not discriminate on the bases of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

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