Service Coordinator

3 weeks ago


Sierra Vista, United States Berg Enterprises, Inc Full time
Job DescriptionJob DescriptionWe are currently seeking a dependable, hardworking, focused, and highly motivated Service Coordinator for Berg’s Heating and Air Conditioning. This position reports directly to our Interim General Manager and is a remote/hybrid position based in Sierra Vista, AZ.
Responsibilities.

As our Service Coordinator, you will play a pivotal role in our operations. Working closely with our Commercial Service Manager, your primary responsibilities will include:

  • Provide top-notch customer service via email, phone, and text

  • Efficiently schedule technicians and manage invoices and MSAs

  • Maintain an up-to-date and accurate customer database through Salesforce

  • Ensure clear communication with department managers, employees, and customers

  • Handle occasional assigned administrative duties


Recommendations.

  • 2+ years of administrative experience

  • 1+ years of scheduling or dispatching experience

  • Advance customer service and communication skills (written and verbal)

  • High attention to detail with the ability to complete tasks and follow through

  • Strong prioritization and organizational skills

  • Success in working efficiently in a fast-paced environment

  • Geographical knowledge of the service area


Compensation.

  • Competitive health, dental, and vision insurance, including HSA

  • Simple IRA and company matching

  • Life insurance

  • Vacation and sick pay

  • Uncapped incentive compensation structure (bonus plan)


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