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Technical Customer Service Representative

1 month ago

Phoenix, United States GTN Technical Staffing Full time
Job DescriptionJob Description

Customer Service Representative

HIGHLIGHTS
Location: Phoenix, AZ 85027 - FULLY ONSITE POSITION
Schedule: Monday - Friday; 6:00am - 2:30pm AZ time
Position Type: Direct Hire or Contract to hire
Hourly / Salary: Based on experience (Up to $23/hourly pay rate)
Residency Status: US Citizen or Green Card Holder ONLY

Job Description:

Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide customers with pricing, delivery, and product information.
  • Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
  • Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate Department.
  • Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
  • Receive and answer customer questions, comments or complaints while following established guidelines.
  • Prepare responses to customers in required format.
  • Act as a liaison between the customer and various departments within the company.
  • Maintain records and assist in the preparation of required reports.
  • May act as company contact for customer returned Airborne/Warranty parts while following established guidelines.
  • May provide back-up relief coverage for the Company’s Receptionist and alternate coverage for job duties when other departmental co-workers are not present.
  • Perform tasks promptly.
  • Ensure that output normally equals or exceeds that expected.
  • Produce work product that seldom has appreciable errors.
  • Conduct themself in a business-like and civil manner.
  • Ability to react to changes productively and perform other essential tasks as assigned.


Skills and requirements:

  • Applicant must be legally authorized to work in the U.S.
  • Ability to effectively present information and respond to questions from co-workers, and customers.
  • Ability to interface effectively with various interlocking departments.
  • Ability to acquire extensive knowledge of the Company’s product lines and applications.
  • Possess effective time management skills.
  • Exhibit attention to detail
  • Maintain a continuous improvement focus.
  • Possess the availability, flexibility, and maturity to represent the Company.
  • Ability to sit for prolonged periods in front of a computer.
  • Ability to read, write, and follow written and verbal instructions in English.
  • Ability to work well with only a modest amount of repeated instructions.
  • Ability to be team oriented and possesses flexibility and adaptability.


Education:

  • Must possess a High School Diploma or a GED.

Experience:

  • 1 year experience, Additional training in a technical school environment for six or more months is highly desirable.


"We are GTN – The Go To Network"

Company DescriptionWho We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our values encompass Innovation, Integrity, Strategy, and Speed. Every member of our team is certified and specialized. We are committed to leveraging high-tech to deliver high-touch service.Company DescriptionWho We Are\r
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r
\r
What We Do\r
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r
\r
What Proof We Have\r
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r
\r
Why People Want It\r
Our values encompass Innovation, Integrity, Strategy, and Speed. Every member of our team is certified and specialized. We are committed to leveraging high-tech to deliver high-touch service.