IT Technical Support Rep

2 weeks ago


Newport News, United States Abacus Serivice Corporation Full time
Job DescriptionJob Description

Responsibilities:
The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards.
Develop a solid understanding of the relationship between hardware, software and business systems processes.
Perform duties as requested by management.
Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.
Consistently document and troubleshoot any reported issue.
Develop and maintain strong relationships within the IT department.
Develop and maintain understanding of Corporate and IT policies and procedures.
Develop good verbal and written communication skills.
Develop "creative thinking” in troubleshooting techniques.
Develop solid customer service and follow-up skills.
Comply with defined ITIL processes.

Company DescriptionAbacus Service Corporation is a nation-wide staffing firm based out of Farmington Hills, Michigan that services Fortune 500 companies in varying industries across the US. This is a full-time position offering excellent benefits such as medical, dental, vision, long and short term disability, life insurance, FSA and 401k options.Company DescriptionAbacus Service Corporation is a nation-wide staffing firm based out of Farmington Hills, Michigan that services Fortune 500 companies in varying industries across the US. This is a full-time position offering excellent benefits such as medical, dental, vision, long and short term disability, life insurance, FSA and 401k options.

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