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ATV Program Manager

2 months ago

Haines, United States Alaska Mountain Guides Full time
Job DescriptionJob DescriptionSalary:

 ATV Program Manager & CDL Driver


TIMEFRAME: April - October

COMPENSATION: $4100-$4400 Monthly Salary + Tips, DOE.

QUALIFICATIONS: Current WFR or WEMT certification. (We offer WFR and CPR Certifications in house at a discounted rate for employees) Possess or be able to attain a Class B CDL with Passenger and Airbrakes endorsements.


Job Description:

AMG operates an ATV tour program for guests visiting either Haines or Skagway, Alaska on cruise ship-based day trips. The ATV Program Manager position manages this programming in conjunction with Haines office staff and the maintenance team. The ATV Program Manager is responsible for ensuring guest safety by making certain that guides adhere to all safety protocols and program procedures. The ATV Program Manager is also responsible for overseeing the day-to-day “on-the-ground” operation of the tour and participating in all aspects of the programming; guiding, driving buses, dock representation, maintenance, trail maintenance, training, etc. The ATV Program Manager oversees the ATV Fleet Manager regarding the machine maintenance plan. In addition to the ATV Fleet Manager this position will manage the a guiding staff of 4-12 guides, depending on the time of the summer.


REQUIREMENTS

  • Be at least 21 years old.
  • Prior ATV tour facilitation and/or management experience.
  • Prior guiding experience, preferably in Alaska.
  • Experience managing a group of 4-12 employees.
  • Basic knowledge of Microsoft Office.
  • Possess or be able to attain a Class B CDL with passenger and airbrakes endorsements within first month of employment. (We can assist with training, and reimburse licensing costs)


JOB DUTIES

The ATV Program Manager works closely with administrative staff to ensure a smooth flow of communication between the office and on-site operations. Part-time office responsibilities and coverage may be required for the position. ATV Program Manager reports to the Haines Program Manager and the Haines Program Assistant Manager.

 

  • Run a safe, efficient and high-quality ATV program.
  • Lead by example by portraying excellence in customer service. Be positive and outgoing.
  • Have good communication with office and guides.
  • Provide written weekly reports to the Haines Program Manager.
  • Responsible for being certain that all guides follow all policies and procedures as outlined in the Haines Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct management of the team.
  • Lead or assist in leading ATV program training. Training is generally 7 days but may be longer. Training will include passing the written CDL tests, learning the policies and procedures, learning maintenance protocols and learning emergency response protocols.
  • Work closely with and oversee the ATV Fleet Manager to ensure all maintenance is being completed efficiently and competently.
  • Time sheets and payroll – assist with TSheets (time card) review for the ATV staff.
  • Must immediately address any performance or safety issues with guides as they occur.
  • Ensure that all guides are portraying a professional image to guests and provide top level customer service.
  • Confirm that paperwork is correctly filled out and collected.
  • Ensure all emergency response equipment is correctly stationed, complete and up to date.
  • Provide feedback for mid-season and final evaluations.
  • Organize and verify completion of guide paperwork and waivers for each day.
  • Help create, modify, and strengthen systems associated with maintenance, guide performance and tour quality. Assist with modifications to ATV program manual on an as needed basis.
  • Identify road maintenance needs on the ATV route, and help coordinate with Haines Program Manager to staff and properly execute brush clearing, road repair, line of sight, etc…
  • Organize and manage season put-away of ATV program equipment.
  • Other duties as dictated by daily needs.

 

Additional Expectations

  • Work as an ATV as needed.
  • Assist with other jobs/projects as needed by AMG administration. This may include but is not limited to:
    • Driving vehicles with guests or with our equipment.
    • Cleaning/maintaining gear, vehicles and warehouse.
    • Assisting with grounds/lodging maintenance, cleaning and general support.
    • Road maintenance & repair – clearing of vegetation, shoveling, or other ATV route maintenance
  • Must at all times be clean, well groomed, courteous, honest and reliable.
  • Early to mid-June through late August is the height of the cruise ship season. In this period guides may be required to work up to 40+ hours/week. During the height of the season long periods of time off will likely not be able to be provided.
  • Employees may be called on to participate in other Haines programs at any time. This may include but is not limited to: hiking tours, golf tours, gear truck driving, CDL bus driving for other tours, vehicle maintenance, general driving duties, food prep, gear maintenance, and overall operational support.
  • The ability to be flexible with schedules and adapt to changes, sometimes with short notice, is a requirement and expectation of employment. 
  • Have and maintain a Class B CDL with Passenger and Airbrakes endorsement.
  • Pass FMCSA required pre-employment drug tests & screening.
  • Be enrolled in an FMCSA required random drug testing program.
  • Have and maintain a valid Medical Examiner’s Card.



LIVING SPACE AND RENT STRUCTURE

Camping and/or vehicle housing at our warehouse yard in Haines is available on a case by case basis for a nominal fee. Guides must register with the office in advance. Space will be given on a first-come-first-served basis and taking into account seniority.



Tour Description (What guests see)


Drive Kawasaki and Arctic Cat side-by-side ATVs into the Alaskan wilderness. Scenic mountain and river views with wildlife viewing opportunities abound. Your knowledgeable guide will meet you at the dock in Haines. A beautiful 26-mile drive along the National Scenic Byway and through the Chilkat Bald Eagle Preserve will bring you to our remote staging area.


At the staging area, you’ll receive an orientation and safety briefing on our Kawasaki and Arctic Cat side-by-side ATVs from your guides. Guests wishing to drive must be at least 21 years old and bring a valid driver's license. There are a combination of 2-person and 4-person machines to accommodate varying group sizes and families. There are several spots along the tour where we can swap drivers to give everyone some time at the wheel. The ATVs are automatic transmission and drive similar to a car for ease of operation. These high-performance machines are fun to drive and a great way to explore the Alaska wilderness.


Over the next 12 miles of gravel road, your guide will lead you through a series of remote areas while you explore the wilds of Alaska As you drive along beaver ponds and mountain meadows, you may spot swans, salmon, eagles, bears or moose along the way. You’ll cross over Little Salmon creek and ascend to a series of viewpoints overlooking the Klehini, Tsirku and Chilkat River Valleys. 


From the high point, you’ll enjoy a picnic-style lunch while you bask in the surrounding mountain views.  After lunch, you’ll descend the mountain and make your way back to our private staging area before returning by bus back to Haines.