IT Help Desk Engineer

2 weeks ago

Raleigh, United States CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company Full time
Job DescriptionJob Description

IT Help Desk Engineer

CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.

Primary Position Responsibilities:

  • Provide phone, remote access, and some on-site technical support of CSP’s clients
  • Recognize, identify, isolate, research, and present a solution for reported issues
  • Focus on proactive client communication and resolving issues according to established SLAs
  • Focus on continuing education for evolving technology solutions

Minimum Requirements:

  • 2 years of progressive technical experience in the support of information technology solutions
  • Two-year associate degree in a computer-related field, A+ certification, or commensurate experience
  • Excellent customer service, verbal and written communication skills
  • A successful track record working for another Managed Services Provider (MSP)
  • Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
  • Experience working with Autotask, N-able, or comparable PSA and RMM tools.

Profound knowledge of M365:

  • Password resets
  • Manage usernames
  • Delete and restore users
  • Add users and groups
  • Assign licenses
  • Manage most user properties
  • Create and manage user views
  • Update password expiration policies

Thorough Understanding of MS Products:

  • MS Office applications
  • Internet Search engines
  • Active Directory
  • SharePoint
  • MS Windows Server
  • MS Teams
  • Azure Cloud
  • GPO
  • Domain Controllers

Strong technical acumen of Backup Solutions:

  • Datto
  • BDR
  • File Recovery
Company DescriptionCSP, Inc. is a family-owned and operated IT Services and Solutions firm based in Raleigh. A critical part of our mission is to leave our people, our clients, and our community in a better place. We work to live, and not vice versa, and are always looking for people who share these values.

CSP Information: Headquartered in Raleigh, NC CSP provides IT solutions and services to businesses throughout the Southeast. Our clients range from small to mid-size businesses, to large corporations, to state and local government entities. Our solution offerings include Managed and Cloud services, Data Center solutions, Security, Networking, and Voice.

Founded over 29 years ago, CSP employs roughly 35 talented and dynamic individuals. We have received numerous growth and industry awards for our achievements. CSP offers very attractive compensation package and benefits. Our extensive benefits package includes health and prescription insurance, life insurance, dental insurance, vision insurance, short-term and long-term disability, flexible spending account plans, Section 529 College Savings Plan, 401(k) and Profit Sharing. CSP also offers a casual workplace with a hybrid work structure that includes monthly social events and huddles, training events, paid education and training, snack and coffee bar, and lots more

For more information, visit our website at www.cspinc.com.Company DescriptionCSP, Inc. is a family-owned and operated IT Services and Solutions firm based in Raleigh. A critical part of our mission is to leave our people, our clients, and our community in a better place. We work to live, and not vice versa, and are always looking for people who share these values.\r
\r
CSP Information: Headquartered in Raleigh, NC CSP provides IT solutions and services to businesses throughout the Southeast. Our clients range from small to mid-size businesses, to large corporations, to state and local government entities. Our solution offerings include Managed and Cloud services, Data Center solutions, Security, Networking, and Voice.\r
\r
Founded over 29 years ago, CSP employs roughly 35 talented and dynamic individuals. We have received numerous growth and industry awards for our achievements. CSP offers very attractive compensation package and benefits. Our extensive benefits package includes health and prescription insurance, life insurance, dental insurance, vision insurance, short-term and long-term disability, flexible spending account plans, Section 529 College Savings Plan, 401(k) and Profit Sharing. CSP also offers a casual workplace with a hybrid work structure that includes monthly social events and huddles, training events, paid education and training, snack and coffee bar, and lots more \r
\r
For more information, visit our website at www.cspinc.com.

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