Onboarding Specialist

4 weeks ago

Portsmouth, United States Connexion Systems & Engineering, Inc. Full time
Job DescriptionJob Description

Job Title: Customer Onboarding Specialist
Location: Portsmouth NH
Duration: Temp-to-perm
Pay Rate: $21-24/hr

Job Duties
- Forge meaningful connections with new customers, ensuring they're equipped and prepared for their product experience.
- Maintain meticulous records within our CRM system, ensuring accuracy and
completeness at all times.
- Proactively engage with customers to gather any missing information vital for our CRM records.
- Deliver comprehensive post-sale training to empower partners in effectively promoting and utilizing the Cirrus product.
- Nurture ongoing communication channels with new customers to guarantee their satisfaction and success post-purchase.
- Act as a dedicated liaison for new customers, addressing inquiries and concerns with diligence and expertise.
- Provide invaluable assistance to the tech support team, offering insights and solutions for software-related queries.
- Serve as a conduit for customer feedback, liaising with our development team to address bugs and introduce desired features.
- Drive continuous improvement initiatives, refining processes to elevate the standard of our customer service provision.
- Contribute to the maintenance of software help sections and instructional videos, ensuring resources are current and accessible.
- Conduct internal training sessions to familiarize employees with our proprietary software.
- Collaborate effectively with the sales team, lending support during sales calls and strategizing on customer acquisition approaches.
- Undertake research endeavors to identify real world example signs for prospective SMB customers to visit.
- Fulfill ad-hoc tasks and projects as required to support team objectives

Skills and Qualifications
- Ability to learn the sign business, and how we can drive value to customers
- Excellent communication and listening skills, including phone interaction
- Great interpersonal skills
- Independent/self-starter; able to take initiative
- Practical knowledge of general technology
- Working knowledge of GoogleSuite and Social Media tools
- Prior experience within sign or software industry is a plus

Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

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