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Sales & Finance Associate

2 months ago

Charleston, United States OWEN MOTOR GROUP INC DBA OWEN FORD Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Responsibilities:

  • Actively seeks out customers in and outside of dealerships with a positive interaction while answering all questions to assess and fulfill customers needs .
  • Promptly responds to CRM and phone leads, follows up with customers, sets up appointments, builds productive trusting relations, enters all customer info into CRM meeting deadlines to ensure no overdue / dormant leads
  • Greets all customers entering the dealership - greats with a smile, introduces oneself, shakes customers hands, and guides them through the OMGI experience
  • Upsells accessories and service
  • Introduces customers to both parts and service departments 100% of the time while being a liaison and advocate between sales, parts, accessories, and service for coordinated sales results..
  • Completes four squares and closes deals approved by the Sales Manager
  • Processes credit applications within OWEN MOTOR GROUP, INC. Credit Compliance guidelines to secure financing as submitted by credit customers requirements while knowing and following state regulations regarding sales tax, title and licensing, and state regulations regarding finance and the Fair Credit Reporting Act.
  • Structures deals that are in compliance with lender guidelines and the dealership policies resulting in quick funding and a high level of customer satisfaction and upholds the highest level of ethical standards.
  • Discloses financial information to customers.
  • Maintains excellent lender relations and evaluates new lender programs.
  • Possesses strong menu presentation skills and presents using the 300% rule at all times.
  • Ensures that products to be sold include extended service plans, GAP, pre-paid maintenance, and others.
  • Utilizes OEM available programs/incentives to best benefit customers and OMGI.
  • Develops new product offerings and new presentation systems.
  • Takes all required OEM and dealership sales and F&I training.
  • Other duties as assigned.
Qualifications:

  • Motorcycle sales and finance experience.
  • Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
  • Proficient in basic math and writing skills.
  • Excellent troubleshooting skills.
  • Has a passion for and knowledge of motorcycles.
  • Proven customer service track record or obvious desire to provide next level customer service.
  • Comfortable in a high paced, competitive environment (all while actually ENJOYING your job).
  • Pass drug testing, background investigation/interview and pre-employment assessment.

Benefits:

  • Competitive Pay Plan in all Roles at OWEN MOTOR GROUP, INC.
  • Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and Holidays
  • Internal Promotion Opportunities and Ongoing Training
  • Employee Discounts

REPORTS TO GENERAL MANAGER

OWEN MOTOR GROUP, INC. is an equal opportunity employer