NOC Technician/Engineer

3 weeks ago

Vienna, United States ALTA IT Services Full time $30 - $60
Job DescriptionJob Description

Hi, I hope this email finds you well My name is Julianna Spicer with ALTA IT Services. We have an opening for a NOC Technician/Engineer role with one of our top clients. If this position interests you, please reply and I will reach out to you

 

ATM Operations
Location: 100% Onsite reporting to Vienna, VA
12 hour rotating shift including weekends and holidays
Pay Rate: Open to Both C2C and W2 options 
Position Type: Multiyear Contract 

Responsibilities:
• Manage ATM enterprise to ensure optimum performance and availability.
• Monitor ATMs using related consoles or dashboards to confirm machine performance
• Detect, isolate, record, escalate and resolve ATM operational issues, incidents and outages
• Create and update incident and service tickets using ESQ Operations Bridge, NCR @YourService and Branch & ATM Status Page
• Collaborate with internal teams and/or vendor to resolve ATM enterprise system outages in accordance with established policies and procedures
• Dispatch services for ATM component failures and outages; update incident tickets with resolution
• Perform and document results of security related tests and provide reports
• Create and update Branch and ATM status page for near real-time faults and outages

Qualifications – All required unless otherwise noted
• 1-2 years of ATM and/or network monitoring experience
• Effective Customer Service and/or Call Center communication skills
• Ability to respond quickly and accurately in high pressure situations
• Ability to effectively manage tasks and job duties with shifting priorities
• Ability to document and apply policies, standards and procedures
• Exposure to validating system availability and performance
• Working knowledge of enterprise systems, terminal knowledge and IT terminology
• Research, analytical, and problem-solving skills
• Effective verbal and written communication skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill in producing desired results and achieving goals and objectives
• Effective skill supporting a global 24/7/365, member/customer focused services operation
• Working knowledge of ATM and enterprise system monitoring tools a plus
• Ability to work independently and as part of a team
• Other duties as assigned

Unusual Working Conditions:
• This is position is designated as “ Essential Personnel” which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of e.g. an emergency, reduced site operations or training
• This is a rotating schedule position which requires working every other weekend.

 

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