General Manager

2 months ago

Wake Forest, United States Clarion Pointe Full time
Job DescriptionJob Description

Clarion Pointe Wake Forest is looking to add an experienced General Manager to the team.

 

The General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement. He/she will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards. He/she will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members. He/she will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability. If your passion is delivering quality and value, this may be the job for you.

 

JOB RESPONSIBILITIES:

· Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws; plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals.

· Create Standard Operating Procedures for various processes of the hotel; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results.

· Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances.

· Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical

· Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment

· Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment.

· Perform other tasks as deemed necessary or required by management to meet or exceed guest satisfaction.

 

PROFESSIONAL EXPERIENCE:

· Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

· Presentation/Facilitation Skills (preferred)

· Excellent customer service skills and team building experience is a must.

 

Hotel Industry Experienced:

· Choice Hotels experience (preferred)

· Previous experience in the hospitality industry (preferred)

· Hotel Management Operations experience (preferred)

· Knowledge of government relations regarding hotel operations (preferred)

 

REQUIRED SKILLS:

· Ability to work in a fast-paced environment

· Must be flexible to work varied schedules

· Ability to delegate and direct the activities of the team to ensure efficient operation

· Excellent written and oral communication skills

· Must have the physical ability to walk, bend, and stand for long time periods

· Must be able to lift up to 25 lbs.

 

ESSENTIAL SKILLS:

· Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

· Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive

· Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

 

COMPUTER SKILLS:

General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following: · Microsoft Word · Microsoft Excel · Yield Management Systems programs · Property Management System (PMS) programs · Daily Revenue System (DRS) programs · Central Reservation System programs · Payroll programs · Company-issued internet browser programs · Company-issued electronic mail programs

*NOTE: Company-issued software programs implemented at a hotel may be changed from time to time; the General Manager is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.

 

REASONING ABILITY:

General Managers must have developed reasoning abilities to the point to be able to: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Use mathematical skills to interpret financial information and prepare budgets.

Read and interpret business records and statistical reports.

Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.

Company DescriptionOur Clarion Pointe® Wake Forest - Raleigh North hotel offers elevated essentials in just the right place for a sharper, more connected stay. Located off Route 1, the hotel puts you near popular sites like The Factory shopping mall, Falls Lake and the Falls Lake State Recreation Area. You’ll be a 30-minute drive from downtown Raleigh and North Carolina State University. Our friendly, multilingual staff will be on standby to answer questions or give directions.

Settle into your contemporary guest room. Wake up feeling refreshed and enjoy free better-for-you breakfast and The Coffee Bean and Tea Leaf brand coffee. Throughout the day, you can visit our on-site marketplace featuring curated goods, including craft beer, select wine and small bites.

Guests in town for work will appreciate access to our business center and print station. Keep in touch with family, friends and coworkers when you connect to free WiFi available throughout the property. Unwind at the end of a long day by taking a swim in the indoor pool.Company DescriptionOur Clarion Pointe® Wake Forest - Raleigh North hotel offers elevated essentials in just the right place for a sharper, more connected stay. Located off Route 1, the hotel puts you near popular sites like The Factory shopping mall, Falls Lake and the Falls Lake State Recreation Area. You’ll be a 30-minute drive from downtown Raleigh and North Carolina State University. Our friendly, multilingual staff will be on standby to answer questions or give directions.\r
\r
Settle into your contemporary guest room. Wake up feeling refreshed and enjoy free better-for-you breakfast and The Coffee Bean and Tea Leaf brand coffee. Throughout the day, you can visit our on-site marketplace featuring curated goods, including craft beer, select wine and small bites.\r
\r
Guests in town for work will appreciate access to our business center and print station. Keep in touch with family, friends and coworkers when you connect to free WiFi available throughout the property. Unwind at the end of a long day by taking a swim in the indoor pool.

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