Bilingual Contact Center Staff
1 month ago
Job Description
CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more.
CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client accounts. After an employee’s first 90 days he or she is evaluated and assigned to those client groups that are the best fit for their education, skills and backgrounds.
CORE VALUES: People Power, Integrity & Ethics, Dependability, Accountability and Creative Innovation
"CHANGING LIVES, ONE CONVERSATION AT A TIME"
Work Experience
Requirements:
- Ability to answer calls in Spanish and document information electronically in English
- Ability to work 8 hour shifts
- Ability to sit and utilize a computer for extended periods
- Available to work nights, weekends and holidays
- Professional communication skills (written and verbal)
- Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
- Active listening and critical thinking skills
- Ability to ask probing questions if necessary to identify what the caller need and provide a solution
- Ability to quickly build a rapport with callers
- Ability to de-escalate difficult/ irate callers
- Detail-oriented
- Be passionate about helping others
Qualifications
- Experience in the healthcare and/or housing industry
- Must be able to pass a background check
- References required
Benefits
- Medical Membership
- Personal time off
- Vacation time
- Bereavement leave
- Jury Duty leave
- Sick days
- Holiday Pay (10 company recognized holidays)
Perks:
- Paid Training
- Room for advancement/ Prefer to promote within
- Recognized birthdays, employee of the month, promotions and company anniversaries
- Convenient lunch/Food trucks available for lunch several times throughout the month
- Mental Health counseling sessions
- Company Quiet Area (for meditation)
- Employee referral bonus program
- Transportation Assistance / Uber
- Luncheons on Thanksgiving and Christmas
Job Type: Full-time
Salary: $14.00 - $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
- 3 years
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Lafayette, LA 70503: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service: 2 years (Required)
Language:
- Spanish (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
- Overnight Shift (Required)
-
Contact Center Specialist, Bilingual
3 months ago
West Lafayette, United States Industrial Federal Credit Union Full timeJob DescriptionJob DescriptionRole:Provides members and potential members with fast, courteous, and accurate service in English and Spanish on the phone; explains services; responds to problems; and directs members' phone calls to the appropriate area.Essential Functions & Responsibilities:Assists members and potential members with phone requests;...
-
Contact Center Representative
3 weeks ago
West Lafayette, United States Purdue Federal Credit Unio Full timeContact Center Representative Branch and Retail West Lafayette, IN * ID: 1070-588 * Full-Time/Regular Please APPLY AT https: PurdueFCU/PurdueExternalPortalpurduefedcareerssilkroadcom Position Summary: The Contact Center Representative is responsible for responding to member needs with high quality service, quickly and efficiently, via multiple...
-
Bilingual Mental Health Therapist
5 days ago
Lafayette, Louisiana, United States Clinica Family Health Full timeAbout UsClinica Family Health is a community-based healthcare organization dedicated to providing high-quality medical services to individuals and families in need.Job SummaryWe are seeking a highly skilled and compassionate Bilingual Mental Health Therapist to join our team. As a key member of our behavioral health services team, you will work closely with...
-
Bilingual Mental Health Therapist
5 days ago
Lafayette, Louisiana, United States Clinica Family Health Full timeAbout Us:Clinica Family Health is a community-based healthcare organization dedicated to providing high-quality medical and behavioral health services to individuals and families in need. Our mission is to deliver exceptional care and support to our community, regardless of income level or background.Our Vision:We envision a future where everyone has access...
-
Bilingual Nurse
1 week ago
Lafayette, Colorado, United States Clinica Family Health Full timeAbout Clinica Family HealthClinica Family Health is a leading provider of healthcare services to underserved communities. Our mission is to deliver high-quality, patient-centered care to individuals and families in need.We are committed to creating a culture of excellence, where our staff is empowered to make a meaningful difference in the lives of our...
-
Bilingual Nurse
1 week ago
Lafayette, Colorado, United States Clinica Family Health Full timeAbout Clinica Family HealthClinica Family Health is a leading provider of healthcare services to underserved communities. Our mission is to deliver high-quality, patient-centered care to individuals and families in need.We are committed to creating a culture of excellence, where our team members are empowered to make a meaningful difference in the lives of...
-
Bilingual Medical Assistant
2 months ago
Lafayette, United States Clinica Family Health Full timeWhat we offer:Benefits: Medical Dental Vision FSAs/HSAs Accident/Hospital Retirement Plan+ other Employee & Family Support ProgramsOther Perks: Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career LaddersCompensation: All individual pay rates are calculated based on the candidate's experience and internal equity. Clinica will also...
-
Bilingual Medical Assistant
2 weeks ago
Lafayette, United States Clinica Family Health Full timeWhat we offer:Benefits: Medical Dental Vision FSAs/HSAs Accident/Hospital Retirement Plan+ other Employee & Family Support ProgramsOther Perks: Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career LaddersCompensation: All individual pay rates are calculated based on the candidate's experience and internal equity. Clinica will also...
-
Bilingual Patient Relations Specialist
3 days ago
Lafayette, Louisiana, United States VieMed Full timeJob SummaryVieMed is seeking a highly skilled Bilingual Patient Relations Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our patients and referral sources.Key ResponsibilitiesAnswer Inbound Calls: Respond to patient inquiries and concerns in a timely and...
-
Bilingual Warehouse Supervisor
1 month ago
Lafayette, Louisiana, United States Staff Management SMX Full timeJob Description:As an Account Supervisor I (2nd Shift), you will oversee the day-to-day management of a shift at a client site including interviewing and orienting new associates. You apply your outstanding organizational skills to facilitate an efficient, safe, and productive onsite operation. Salary Range: The salary for this position is anticipated to...
-
Bilingual Customer Service Representative
1 week ago
West Lafayette, Indiana, United States Industrial Federal Credit Union Full timeJob OverviewPosition: Bilingual Customer Service RepresentativeThis role is pivotal in delivering prompt, courteous, and precise assistance to members and prospective members in both English and Spanish via telephone. The representative will elucidate services, address inquiries, and channel calls to the suitable department.Key Responsibilities:Engages with...
-
Bilingual Registered Nurse
2 weeks ago
Lafayette, United States Clinica Family Health Full timeAbout Clinica Family Health:For more than 45 years, Clinica has existed to provide health care to individuals and families in our community at a price they can afford. Young or old, people of any race or ethnicity, no matter their income, gender or religion —we are here to provide them with exceptional health care because no one should have to choose...
-
Bilingual Registered Nurse
1 week ago
Lafayette, United States Clinica Family Health Full timeAbout Clinica Family Health:For more than 45 years, Clinica has existed to provide health care to individuals and families in our community at a price they can afford. Young or old, people of any race or ethnicity, no matter their income, gender or religion —we are here to provide them with exceptional health care because no one should have to choose...
-
Lafayette, United States Elevations Credit Union Full timeWhen joining Elevations, you can expect to work for a company with: A leadership team that strives to make this the best place you've ever worked! A focus on supporting our employees' mental, physical, and financial well-being A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors A...
-
Learning Center Assistant
5 days ago
Lafayette, Louisiana, United States Sylvan Learning Full timeAbout the RoleThe Learning Center Assistant is a vital member of our team, responsible for providing exceptional administrative support to our students and staff. This role requires a high level of organization, attention to detail, and excellent communication skills.Key ResponsibilitiesAdministrative Tasks: Manage day-to-day administrative tasks, including...
-
Production Associate
1 month ago
Lafayette, Louisiana, United States Staff Management SMX Full timeJob Description:With Staff Management - SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. Have the drive to succeed? Join our team in Lafayette, IN with our premier client Heartland Automotive, a leading manufacturer of Instrument panels and doorsWe have full-time...
-
Call Center Manager
5 days ago
Lafayette, United States BlueBird Windows & Doors Full timeJob DescriptionJob DescriptionCertainly! Here's a comprehensive job description for a combined Call Center Manager and Office Manager role:Job Title: Call Center Manager / Office ManagerLocation: [Location]Reports To: [Supervisor/Department Head]Position Type: [Full-time/Part-time]Job Summary:The Call Center Manager / Office Manager will oversee the...
-
Call Center Manager
2 weeks ago
Lafayette, United States BlueBird Windows & Doors Full time $42,000 - $50,000Job DescriptionJob DescriptionCertainly! Here's a comprehensive job description for a combined Call Center Manager and Office Manager role:Job Title: Call Center Manager / Office ManagerLocation: [Location]Reports To: [Supervisor/Department Head]Position Type: [Full-time/Part-time]Job Summary:The Call Center Manager / Office Manager will oversee the...
-
Plasma Center Nurse Specialist
5 days ago
Lafayette, Louisiana, United States Takeda Pharmaceutical Company Ltd Full timeJob DescriptionAbout Takeda Pharmaceutical Company Ltd.At Takeda Pharmaceutical Company Ltd., we are committed to improving the lives of patients with rare diseases. Our team of dedicated professionals works tirelessly to provide exceptional care and support to our donors and employees.Job SummaryThe Medical Support Specialist plays a critical role in...
-
Office Assistant
3 days ago
Lafayette, Louisiana, United States Kidcam Camps Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Assistant to support our Recreation Center team at Kidcam Camps.Key ResponsibilitiesCamp Operations Support: Assist Camp Directors with daily camp operations, ensuring a smooth and enjoyable experience for campers.Customer Service: Provide exceptional customer service to campers and...