Bilingual Contact Center Staff

1 month ago


Lafayette, United States CALLS PLUS Full time
Job DescriptionJob Description

 

Job Description

CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more.

 

CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client accounts. After an employee’s first 90 days he or she is evaluated and assigned to those client groups that are the best fit for their education, skills and backgrounds.

CORE VALUES: People Power, Integrity & Ethics, Dependability, Accountability and Creative Innovation

"CHANGING LIVES, ONE CONVERSATION AT A TIME"


Work Experience

Requirements:

  • Ability to answer calls in Spanish and document information electronically in English
  • Ability to work 8 hour shifts
  • Ability to sit and utilize a computer for extended periods
  • Available to work nights, weekends and holidays
  • Professional communication skills (written and verbal)
  • Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
  • Active listening and critical thinking skills
  • Ability to ask probing questions if necessary to identify what the caller need and provide a solution
  • Ability to quickly build a rapport with callers
  • Ability to de-escalate difficult/ irate callers
  • Detail-oriented
  • Be passionate about helping others

 

Qualifications

  • Experience in the healthcare and/or housing industry
  • Must be able to pass a background check
  • References required


Benefits

  • Medical Membership
  • Personal time off
  • Vacation time
  • Bereavement leave
  • Jury Duty leave
  • Sick days
  • Holiday Pay (10 company recognized holidays)

Perks:

  • Paid Training
  • Room for advancement/ Prefer to promote within
  • Recognized birthdays, employee of the month, promotions and company anniversaries
  • Convenient lunch/Food trucks available for lunch several times throughout the month
  • Mental Health counseling sessions
  • Company Quiet Area (for meditation)
  • Employee referral bonus program
  • Transportation Assistance / Uber
  • Luncheons on Thanksgiving and Christmas

Job Type: Full-time

Salary: $14.00 - $18.00 per hour

Benefits:

  • 401(k)
  • Flexible schedule
  • On-the-job training
  • Paid time off
  • Professional development assistance

 

Experience level:

  • 3 years

Shift:

  • 4 hour shift
  • 8 hour shift
  • Evening shift
  • Night shift
  • Overnight shift

 

Weekly day range:

  • Monday to Friday
  • Weekend availability

 

Ability to commute/relocate:

  • Lafayette, LA 70503: Reliably commute or planning to relocate before starting work (Required)

 

Experience:

  • Customer Service: 2 years (Required)

 

Language:

  • Spanish (Required)

 

Shift availability:

  • Night Shift (Required)
  • Day Shift (Preferred)
  • Overnight Shift (Required)
Company DescriptionLocated in the heart of Lafayette, LA sits an around the clock team of multilingual, multicultural, multigenerational experts providing customizable communications services to a wide variety of clients nationwide. Be a part of a growing team of highly skilled individuals trained to support a wide range of situations.Company DescriptionLocated in the heart of Lafayette, LA sits an around the clock team of multilingual, multicultural, multigenerational experts providing customizable communications services to a wide variety of clients nationwide. Be a part of a growing team of highly skilled individuals trained to support a wide range of situations.

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