IT Helpdesk Technician

Job DescriptionJob Description

Are you passionate about providing exceptional technical support while delivering outstanding customer service? If so, we want you to join our team We are a Managed Service Provider headquartered in Las Vegas, with offices in St. George and Cedar, UT. Our company offers a wide range of services, from Network Design and support to desktop assistance.

About Us:
At Innovative Network Solutions, we pride ourselves on our commitment to excellence and our vibrant company culture. We believe in fostering an environment where team members can thrive and grow both personally and professionally. With a focus on collaboration and innovation, we aim to provide top-notch services to our valued clients while maintaining a supportive and dynamic workplace.

Position Overview:

As a Help Desk Technician, you will play a crucial role in providing technical support to our clients, addressing a variety of issues ranging from hardware and software troubleshooting to network connectivity problems. You will be expected to demonstrate exceptional customer service skills and a positive attitude in all interactions with clients.

Key Responsibilities:

- Adhere to company policies and procedures consistently.
- Submit timely and accurate verbal and written status reports.
- Create and manage trouble tickets effectively.
- Diagnose and troubleshoot hardware, software, and connectivity issues for end users.
- Collaborate with team members to implement hardware and software upgrades and new equipment/services.
- Communicate effectively and follow up on tasks and open issues promptly.
- Demonstrate excellent presentation and communication skills.
- Think critically and troubleshoot issues efficiently.
- Possess reliable transportation and flexibility to work occasional overtime and be on a rotational on-call schedule.

Technical Skills Required:

- Exceptional customer service support and interpersonal skills.
- Proficiency in Office 365 Administration.
- Experience with Windows Server Environments (Active Directory, security).
- Knowledge of Microsoft Exchange Server Administration.
- Familiarity with system hardware functionality (RAM, CPU, etc.).
- Expertise in Windows Operating Systems.
- Support experience with Microsoft Office and Operating Systems.
- Ability to troubleshoot Wide Area and Local Area Network issues.
- Hands-on experience with routers, firewalls, and network troubleshooting.
- Troubleshooting various software applications such as Microsoft Office, CRM, ERP, and others.

If you're ready to take on this exciting opportunity and become part of our dynamic team, we encourage you to apply today Please submit your resume and cover letter detailing your relevant experience and why you'd be a great fit for the role. We look forward to hearing from you

Company DescriptionWe are MSP that has a verity of clients and services.Company DescriptionWe are MSP that has a verity of clients and services.

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