IT Helpdesk Technician
3 weeks ago
A values-driven company with solid growth potential and advancement and salary progression opportunities is seeking an IT Helpdesk Technician.
We help businesses and people be successful, effective, and efficient through IT services and solutions.
As an IT Support Technician, you will be responsible for the day-to-day preparation and operation of the Technology functions for our customers such as Internet connectivity, network equipment, installations, computer software, security, and hardware. You will work closely with a team that works with all our clients. You will be required to expedite requests and issues as applicable by our team. HYBRID ROLE- Remote and in-person.
Essential Functions
- Handles physical tasks involving placement and setup of systems and network equipment.
Troubleshoots computer systems, servers, printers, networking equipment, line of business applications, VOIP phones, IP cameras
Provides on-site support to internal and external clients, staff, and tenants.
Follows detailed instructions and works independently as necessary; meets all setup timelines/deadlines.
Coordinates desktop moves/deployments, application upgrades, and new office setups.
Diagnoses and resolves problems on all types of technology-related hardware, software.
Maintains accurate trouble ticket creation, documentation, and time entries
Performs well under pressure and provides excellent customer service
Works standard business hours Monday – Friday, with occasional requirement for support during nights or weekends
Desired Qualifications
- High School Diploma or equivalent (BA/BS Degree Preferred in Information Technology or Computer Science) A+, Net+/CCNA, M365/Azure Certifications a plus
- A minimum of 2 - 4 years of related work experience
- Experience in a customer service environment
- Knowledge of good customer support practices and procedures
- Excellent communications skills
- Punctual and professionally attired
- Well-versed in all aspects of support for Windows 10/11, Microsoft Office, and other standard business applications
- Experience with Windows Domains, Active Directory, Group Policy, File Server
- Experience with Hyper-V or VMWare
- Experience with Microsoft 365, Microsoft Azure, SharePoint, and Exchange Online
- Experience configuring Cisco ASA, UniFi, Fortinet, SonicWall, Sophos or other networking hardware
- Experience supporting TCP/IP data networks and network infrastructure.
- Ability to terminate Cat5e/Cat6 cabling to RJ45 and 110 Punchdown panels and jacks is a plus
- Excellent understanding of network cabling, patch panels, network switches, wireless networking devices, Ethernet extenders, cable testers, etc.
- Ability to trace, troubleshoot, and repair network cabling problems
- Ability to lift at least 50 lbs.
This position reports directly to the VP of Managed Services with a significant opportunity for growth
**Values of XIT Solutions**
Positive Intent – We start with the assumption of positive intent. People are driven to do what they believe is right. No one came to work to ruin anyone’s day.
Communication – Professional and effective communication that is Clear, Simple, and Compelling
Empowerment – We are a company of action and empower each other to make decisions through trust and clear decision rights.
Performance-Based – We perform with excellence. We have a responsibility to our company and customers to perform and make every decision a success.
Success – We are driven to help you succeed. Our success is your success.
Sustainable – We will be a culture of efficiency, effectiveness, and sustainability.
Company DescriptionWe help businesses and people be successful, effective, and efficient through IT services and solutions.Company DescriptionWe help businesses and people be successful, effective, and efficient through IT services and solutions.