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Helpdesk Technician

3 months ago

Vancouver, United States Robo-Computers Made Easy Full time
Job DescriptionJob Description

Computers Made Easy (powered by ROBO) started in 1995 in Vancouver, WA, building and servicing custom computers. Years later, we are a recognized leader in IT management solutions, offering state-of-the-art technology and award-winning customer service that has helped to grow our business throughout Washington, Oregon and California. Computers Made Easy has grown into a Managed Service Provider (MSP) for over 200 clients, handling the IT needs of small and mid-sized companies and is in the process of merging with another MSP (ROBO) in Austin, TX. This merger will open up even more opportunities as the company more than triples in size.

We know there are no one-size-fits-all solutions for any company, so we ensure that our services are tailored to our customers' specific needs and aligned with their goals. We are happy to provide long-term or short-term services, making our contracts as flexible and personalized as possible.

Position Summary: We are currently looking for an experienced and knowledgeable Sr. Helpdesk Tech to serve our clients. The right candidate will work in an efficient and effective manner to close customer tickets as quickly as possible working on some of our more complicated client issues. This role is a Tier-2 position which requires multiple years of experience in a helpdesk setting in order to be successful.

As part of the job, we also offer:

  • Health care
  • 401K plan
  • Vacation
  • Holidays paid day off
  • Sick pay
  • Quarterly Performance Bonus pay


Responsibilities

  • Create customer tickets
  • Ask the right questions and document all critical information
  • Take accurate notes and enter details into internal system
  • Resolve client issues within company guideline
  • Maintain a courteous, compassionate and professional manner in all situations
  • Communicate with clients and internal team on ticket status and progress to resolution
  • Support for Microsoft related technologies
  • Monitor calendar, emails, chat channels and schedule with real-time updates

Qualifications

  • Helpdesk experience required
  • MSP experience is highly preferred
  • A+ Certified, Network Plus highly preferred
  • Must be fluent in Windows and Office application
  • Experience in Office 365
  • Experience in Windows Servers and Active Directory
  • Task-driven and results-oriented
  • Must be organized, with an attention to the details and information
  • Good and reasoned communication
  • Ability to learn quickly and effectively