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Banking Customer Service
3 months ago
Urgent Hiring for Banking Customer / Banking Operations Representative in Charlotte at $30/hr
Job Description:
First point of contact for inquiries received from high revenue clients via phone/chat/email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Job Duties:
- Requires a research driven person
- They deal with every treasury product, every level of client (commercial – business banking, 5 mil-2 bil in revenue client) and enterprise employee.
- Must have the ability to resolve challenging issues
- Ability to navigate multiple systems, multitaske
- On the phones, answer 25- 30 calls/daily – phone all day. (they don’t have talk time metrics – it’s about resolving the issue – avg talk time 10 min)
- Talk to commercial/business clients about anything
