Client Services Representative

4 weeks ago


Sacramento, United States Plumbing Company Full time
Job DescriptionJob Description

Client Service Representative

We are seeking a professional and friendly Client Service Representative to join our team at our Plumbing Company in Sacramento, California. The ideal candidate will be the first point of contact for our customers, handling incoming calls and providing exceptional customer service.

Key Responsibilities:

  • Answer incoming phone calls promptly and professionally

  • Schedule service appointments and dispatch plumbers efficiently

  • Respond to customer inquiries about our services and pricing

  • Handle customer complaints and escalate issues when necessary

  • Maintain accurate customer records and update information in our system

  • Process payments and handle basic billing inquiries

  • Coordinate with plumbing technicians to ensure timely service delivery

  • Provide general administrative support as needed

Qualifications:

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities and attention to detail

  • Proficiency in using computers and basic office software

  • Ability to multitask and work in a fast-paced environment

  • Previous experience in customer service or a related field preferred

  • Knowledge of the plumbing industry is a plus, but not required

What We Offer:

  • Competitive compensation commensurate with experience

  • Full-time position with regular business hours

  • Opportunities for professional growth and advancement

  • A positive and supportive work environment

If you are passionate about delivering exceptional customer service and want to be part of a growing plumbing business in Sacramento, we encourage you to apply. Join our team and help us provide top-notch service to our valued customers.

To apply, please submit your resume and a brief cover letter explaining why you would be an excellent fit for this position.

Company DescriptionWe are the oldest plumbing company in Sacramento and we are looking to add a CSR to our team to help us continue elevating the customer experience.Company DescriptionWe are the oldest plumbing company in Sacramento and we are looking to add a CSR to our team to help us continue elevating the customer experience.

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