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Customer Service Rep

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Holliston, United States Warrior Auto Glass Full time
Job DescriptionJob Description

We are seeking a Customer Service Rep to join our team You will be responsible for helping customers by providing exceptional service in while coordinating auto glass replacement claims and other various tasks related to day to day operations.  This job has the potential to be remote from home.

Responsibilities:

  • Handle incoming customer calls and responding to customer inquiries
  • Provide information about the products and services
  • Troubleshoot and resolve service issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with customers in a fun yet professional manner
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills