Customer Service Representative

4 months ago

Holliston, United States Rodenhiser Home Services Inc Full time

Never job search again

Rodenhiser has been successfully serving homeowners of the MetroWest area with professional home service technicians since 1928. Maintaining the highest standards of service for our thousands of customers requires a dedicated and professional support staff. Join Rodenhiser, be a professional, and learn to excel.

At Rodenhiser:

  • You are prepared. Our training and coaching will get you off and running from the very first day.
  • You are informed. Managers and staff are always approachable, open and available.
  • You are pushed. Rodenhiser builds leaders who are focused on constant improvement and growth. Your role will never become stagnant.
  • You have balance. Rodenhiser offers flexible hours to best accommodate the needs of you and your family.
  • You are appreciated. Not just by your Rodenhiser team, but by so many satisfied customers you help every day.
  • You advance. Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.
  • You have fun. From frequent bbq's and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all
At Rodenhiser, we already have all of these benefits. Don't you want them too?

The Big Task

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote client satisfaction.

Key Sub Tasks
  • Convert incoming client calls into booked service appointments.
  • Be professional and establish client rapport, encouraging repeat business.
  • Respond to client requests via phone and email, resolving issues and promoting the brand.
  • Adhere to the company's plan for resolving client complaints quickly and favorably.
  • Participate in training to boost booked calls.
  • Maintain and update client database with complete and accurate information.
  • Make outbound calls.
  • Be available for On-Call duties.
Desired Skills and Experience
  • Highly motivated, flexible and a great attitude on life.
  • Engaging personality that blends well with a fast-paced environment.
  • Ability to build trust and demonstrate empathy.
  • Strong verbal and written communications.
  • Highly organized with exceptional follow-through abilities.
  • IT competent; good typist and proficient with phone systems.
  • High school education or equivalent.
  • Two years' proven track record in customer service, preferred.


What We Offer

Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package. As a Rodenhiser employee, you will work for a company that has been a trusted leader in home services for more than 90 years.

  • Customer Service Representative

    2 months ago

    Holliston, United States Amerasport Full time

    Summary Description We are currently seeking a motivated, enthusiastic, and reliable Customer Service Assistant to join our ever-growing team of professionals. In this role, you will interact with our clients one-on-one on a daily basis, addressing concerns, making sales, and fielding questions. To be successful in this position, you will be self-motivated,...

  • Home Service Technician

    2 months ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    At Rodenhiser Home Services Inc, we're committed to excellence in customer service and home maintenance. Our team of dedicated professionals is passionate about delivering top-notch service to our customers. As a Home Service Technician, you'll play a critical role in ensuring our customers receive the highest level of service. Your responsibilities will...

  • Electrical Service Specialist

    2 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Job SummaryRodenhiser Home Services Inc is seeking a skilled Electrical Service Specialist to join our team. As a key member of our team, you will be responsible for diagnosing and repairing electrical systems, providing excellent customer service, and promoting our products and services.Key ResponsibilitiesDiagnose and repair electrical systems to ensure...

  • HVAC Service Manager

    4 weeks ago

    Holliston, Massachusetts, United States Nicholson Plumbing, Heating and Air Conditioning Full time

    About Nicholson Plumbing, Heating and Air ConditioningWe are a trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Our people-first culture ensures that we can deliver on the Nicholson guarantee with each and every employee and customer we service.About the JobWe are seeking a...

  • Electrical Service Technician

    3 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Rodenhiser Home Services Inc is seeking a skilled Electrical Service Technician to join our team. As a key member of our team, you will be responsible for diagnosing and repairing electrical systems, providing exceptional customer service, and selling the right products and services to our customers.Key Responsibilities:Diagnose and repair electrical...

  • Electrical Service Technician

    2 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    About the Role:Rodenhiser Home Services Inc is seeking a skilled Electrical Service Technician to join our team. As an Electrical Service Technician, you will be responsible for diagnosing and repairing electrical systems, leading customers to informed buying decisions, and providing exceptional customer service.Key Responsibilities:Complete electrical...

  • Electrical Service Specialist

    3 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Electrical Service OpportunitiesRodenhiser Home Services Inc is seeking a skilled Electrical Service Specialist to join our team. As a key member of our team, you will be responsible for diagnosing and repairing electrical systems, providing exceptional customer service, and promoting our products and services.Key ResponsibilitiesComplete electrical...

  • Plumbing Service Technician

    2 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Job SummaryRodenhiser Home Services Inc is seeking a skilled Plumbing Service Technician to join our team. As a key member of our plumbing team, you will be responsible for diagnosing and repairing plumbing systems, leading customers to informed buying decisions, and providing exceptional customer service.Key Responsibilities:Diagnose and repair plumbing...

  • Home Service Technician

    1 month ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Job OverviewRodenhiser Home Services Inc is seeking a dedicated and professional individual to join our team as a Home Service Technician. As a key member of our support staff, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesProvide top-notch service to customers, ensuring their needs are met and...

  • Electrical Service Technician

    3 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Job OverviewRodenhiser Home Services Inc is seeking a skilled Electrical Service Technician to join our team. As a key member of our team, you will be responsible for diagnosing and repairing electrical systems, providing exceptional customer service, and ensuring the highest level of quality and safety standards.Key ResponsibilitiesDiagnose and repair...

  • HVAC Service Apprentice

    2 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Job OverviewRodenhiser Home Services Inc is seeking a highly motivated and skilled HVAC Service Apprentice to join our team. As a key member of our team, you will assist our experienced HVAC technicians in the maintenance, operation, and repair of HVAC systems.Key ResponsibilitiesAssist Lead HVAC Technician in completing all general in-home service...

  • Home Service Technician

    2 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    At Rodenhiser Home Services Inc, we're committed to providing exceptional service to our customers. As a Home Service Technician, you'll play a critical role in delivering this experience. Here's what you can expect:Preparation: Our comprehensive training program will equip you with the skills and knowledge you need to succeed from day one.Support: Our...

  • Home Service Technician

    1 week ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Unlock Your Potential at Rodenhiser Home Services IncAt Rodenhiser Home Services Inc, we're committed to providing our customers with exceptional service and support. As a Home Service Technician, you'll play a critical role in delivering this experience. Our team is dedicated to helping you grow and develop your skills, so you can excel in your career.What...

  • Driver Helper

    1 week ago

    Holliston, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Electrical Apprentice

    3 weeks ago

    Holliston, Massachusetts, United States Rodenhiser Home Services Inc Full time

    Job SummaryRodenhiser Home Services Inc is seeking a highly motivated and skilled Electrical Apprentice to join our team. As an Electrical Apprentice, you will assist experienced electricians in the maintenance, operation, and repair of electrical systems.Key ResponsibilitiesAssist Lead Electrician in completing general in-home service calls.Assist in...

  • Driver Helper

    1 week ago

    Holliston, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 week ago

    Holliston, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Sales Manager for Technical Products

    3 weeks ago

    Holliston, Massachusetts, United States Abbess Instruments and Systems Inc Full time

    Job Title: Sales Manager for Technical ProductsAs a Sales Manager for Technical Products, you will be responsible for leading the sales organization and driving revenue growth through strategic planning and execution. You will represent the sales organization as a member of the leadership team and collaborate with cross-functional teams to achieve business...

  • Driver Helper

    1 week ago

    Holliston, United States United Parcel Service Full time

    SHIFT YOUR FUTUREApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get...

  • Seasonal Tractor Trailer Driver

    3 weeks ago

    Holliston, Massachusetts, United States United Parcel Service Inc. Full time

    Job Title: Seasonal Tractor Trailer DriverUPS is seeking a Seasonal Tractor Trailer Driver to join our team. As a Feeder Driver, you will be responsible for driving a tractor trailer from one UPS location to another or to a customer on an established route.Key Responsibilities:Drive a tractor trailer on designated routesDeliver packages to customers in a...