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Call Center Agents

2 months ago

Paterson, United States RemX Full time $21
Job DescriptionJob Description

Seeking call center agents for laboratory related issues in Elmwood Park NJ to provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

Pay:  $21.00

Shift: Tue - Sat (8:30am - 5pm)

This is an on-site role. for 2 weeks then remote after training  

JOB DUTIES

Duties may include but are not necessarily limited to the following:

  • Answers calls from internal and external clients and patients regarding any laboratory related issues.
  • Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
  • Ability to multi-task in a fast paced environment
  • Ability to handle stressful situations
  • Problem solving skills, flexibility and ability to adjust to change
  • Must exhibit comfortable interaction with technical staff and other departments
  • Team player
  • Report laboratory results using established protocols
  • Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
  • Place client supply orders
  • Follows up with clients on consent forms, failed faxes and work all outgoing queues
  • Understands the importance of Quality Service and how it is measured
  • Under general supervision, follows established company policies and procedures and applies acquired job skills.
  • Performs functions that require full knowledge of general aspects of the job.
  • Embrace and utilize the Customer Service Excellence tools and techniques
  • Assists with various projects as assigned by direct supervisor.

EDUCATION:

  • HS degree or equivalent
  • Some college classes preferred

EXPERIENCE AND REQUIRED SKILLS:

  • 1-2 years of relevant experience
  • Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener

PREFERRED SKILLS:

  • Medical terminology proficiency
  • Some experience from a clinical laboratory, physician office and/or customer service experience
  • Bilingual (Spanish)

 

Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r
\r
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r
\r
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.