Customer Care Representative

2 months ago


Shelton, United States Advanced Radiology Consultants Full time
Job DescriptionJob Description

Join our Culture of Caring

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment.


Schedule: Monday- Friday 9:30am-6:00pm and 1 full weekend shift every 4 weeks 8am-4:30pm.

Position Summary:

This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.

Essential Job Duties and Responsibilities:

  • Answer telephone calls to schedule appointments for new or current patients.
  • Outbound calls to schedule appointments.
  • Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
  • Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
  • Respects patient confidentiality by adhering to HIPAA standards.
  • Follows up with patients through various communication channels.

Knowledge, Skills and Abilities:

  • Ability to multi-task and function in a fast paced, high call volume environment.
  • Demonstrates initiative in problem solving and resolving customer satisfaction issues
  • Excellent organizational skills
  • Customer service skills - empathetic, active listener, who has strong follow through skills
  • Proficient computer skills and data entry skills
  • Critical thinking – the ability to think creatively, problem solve and work independently

Educational Requirements:

  • High school diploma or general education degree (GED)
  • One year related experience and/or training; or equivalent combination of education and experience

Advanced Radiology offers outstanding compensation and benefits plans designed to reward and retain exceptional employees. Our comprehensive benefits package includes:

Medical, Dental and Vision Insurance; Prescription Plan; HSA with matching employer contribution, Company Paid Life Insurance, 401K Plan and Profit Sharing with employer contribution, Paid Holidays, and generous Paid Time Off. You will also receive free company swag, fun wellness challenges with prizes, awards, and recognition programs, and much more

Advanced Radiology Consultants is an Equal Opportunity Employer. Apply today and join our team of dedicated and caring professionals





  • Shelton, United States Advanced Radiology Consultants Full time

    Job DescriptionJob DescriptionJoin our Culture of Caring! Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment. Schedule: Monday- Friday...


  • Shelton, United States Sapphire Marketing Full time

    Job DescriptionJob DescriptionWe are looking for someone who is a people person with an outgoing personality. Someone who could serve as the primary business contact for the client and assist in managing accounts, relations, and sales. They are expected to consistently provide excellent customer service to accounts, as well as represent client needs and...


  • Shelton, United States Lanxess Ag Full time

    ** Customer Service Representative** **Who we are:** LANXESS is a leading specialty chemicals company with sales of EUR 6.1 billion in 2020 and about 14,200 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics. LANXESS is listed in the...


  • Shelton, United States Hobson Associates Full time

    HOURS: Monday- Friday 9:00 am - 5:00 pm Cutting-edge Insurance Company that was voted a “Best Place to Work” is in search of a dynamic and self-motivated Customer Service Representative. As the Customer Service Representative, you will service existing accounts and re-market clients within the portfolio of companies and driving up retention through...


  • Shelton, United States Waste Connections Full time

    Mason County Garbage, a Waste Connections company, is looking for a Customer Service Representative to join the team in Shelton, WA! M-F, 8-5. Pay is starting at $19.50/hour with regular wage increases. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the...


  • Shelton, United States Waste Connections Full time

    Mason County Garbage, a Waste Connections company, is looking for a Customer Service Representative to join the team in Shelton, WA! M-F, 8-5. Pay is starting at $21/hour with regular wage increases. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use...


  • Shelton, United States Dogtopia Full time

    Pet Parent Support Team RepresentativeRed Barn is urgently looking for some Customer Service Team Members to add to our team! Calling all dog lovers! Red Barn is the place for you. Our passion for pups shines through everything we do, from playtime at our Dogtopia daycares to tail wags in our customer service scheduling office/home office. When you join our...


  • Shelton, United States Sapphire Marketing Full time

    Job DescriptionJob DescriptionWe seek energetic individuals who possess a competitive spirit and a desire to meet and exceed sales goals. You will represent the AT&T brand and meet customers' wireless needs within a kiosk inside big-box retail stores. Our AT&T Sales Representative ensures a genuine customer experience that delivers results by selling to...


  • Shelton, United States Smile Brands Group Inc. Full time

    **Patient Service Representative** Location Shelton, CT Category Front Office **Ref #:** 121924 Job Type Part-Time Mondovi Dental - Shelton JOB DESCRIPTION **Company Overview:** **Job Description:** **Patient Services Representative** **Mondovi Dental** is now part of the Smile Brands family! **Your Role as a Patient Services Representative** Youll be an...


  • Shelton, United States Coastal Connections Connecticut Full time

    Job DescriptionJob DescriptionWe're a local business consulting firm trained to create, develop, and execute communication-focused promotional outreach campaigns for various clients across the telecommunications, clean energy, and food and beverage industry. Our team of passionate & driven Promotional Outreach Representatives work together in an...


  • Shelton, United States Squaxin Island Gaming Enterprise Full time

    Status: Part time Pay: $17.44 hourly. Are you passionate about creating a warm and welcoming atmosphere for guests? We're seeking a customer-focused individual to join our team as a Hotel Guest Services Representative. As the first point of contact f Guest Service, Guest, Hotel, Representative, Service, Retail


  • Shelton, Connecticut, United States Lanxess Ag Full time

    Customer Service RepresentativeAbout Us:LANXESS is a prominent specialty chemicals enterprise with significant global reach and a workforce of approximately 14,200 employees across 33 countries. Our core operations involve the innovation, production, and marketing of chemical intermediates, additives, specialty chemicals, and plastics.Recognized in leading...


  • Shelton, Washington, United States OUR COMMUNITY CREDIT UNION Full time

    Position Overview: Contact Center RepresentativeWe are excited to announce openings for the role of Contact Center Representative at OUR COMMUNITY CREDIT UNION. This position offers a fantastic opportunity to engage in a collaborative team atmosphere while delivering exceptional service to our members through a variety of communication methods.Enhance your...


  • Shelton, United States Comet Group Full time

    Location: Shelton, US Provider Description Enabled SAP as service provider * "route" is used for session stickiness * "careerSiteCompanyId" is used to send the request to the correct data center * "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor * "Load balancer cookie" (actual cookie name may vary)...


  • Shelton, United States Care.com Full time

    Job DescriptionJob DescriptionAbout Care.com Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand....


  • Shelton, United States Complete Staffing Full time

    Inside Sales Representative THIS ROLE IS BIZ DEV, similar/exactly like our jobs, cold-calling and emailing prospective clients/customers. 25-27/hr to start, 4 month TTH, Hours 8:30-5 ½ hour lunch and 2 15 minute breaks I would love some outbound sales experience. Next week although I have a full schedule I will rearrange to meet candidates. I look...


  • Shelton, United States Budderfly Full time

    Saving the World! Help Wanted... Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail...


  • Shelton, United States Budderfly Full time

    Job DescriptionJob DescriptionSaving the World! Help Wanted…Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains,...


  • Shelton, United States TJ Maxx Full time

    Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it....


  • Shelton, United States ConsultNet Full time

    Customer Service Representative - Shelton, CT Do you enjoy helping others and solving problems? We're looking for a customer service rep to join our team in Shelton, CT! In this role, you'll make outbound calls to current customers, answer their questions, and find solutions to their needs. This may include coordinating with service providers or legal...