Helpdesk Technician
3 weeks ago
Role: Support Technician
Location: Columbus, OH
Duration: 12+ months
Work Type: On-site and B - Shift 2pm to 10.30pm EST
The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
Responsibilities
- Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
- Interaction with plant floor users and clients (in order to understand production line processes and customers)
- Support projects such as technology upgrades\implementations of Tier 1 computer systems.
- Review, understand and react to various monitoring systems for Tier 1 computer systems.
Position Success Criteria (Desired) - 'WANTS'
- Completed post-secondary education in Computer Science or equivalent related experience.
- Knowledge of computer applications and end-user computing devices
- Knowledge Windows 7/10/11, Active Directory, LAN/Networking
- Knowledge using MS-Office, and problem ticketing applications
- Knowledge of UNIX environment
- Able to take level 1 support calls on the line /office
- Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
- Ability to follow and document processes
- Ability to adapt/learn in a changing environment
- Experience with general IT processes and development methodologies
- Solid analysis, proven problem solving and decision-making skills
- Good time management and prioritization skills
- Strong communication skills both verbal and written.
- Able to lift 40 pounds.
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