Customer Service Representative

2 weeks ago


Addison, United States Mistica Foods LLC Full time
Job DescriptionJob Description

The Customer Service Representative at Mistica Foods is responsible for building sustainable relationships with, and acting as a liaison between, our customers, our sales team, and other internal teams.  This person is the face of the company, representing the company’s values, vision, and goals – and is expected to provide all customers with professional, empathetic, and comprehensive support. 

Essential Duties and Responsibilities

·         Provide comprehensive support and issue resolution for our corporate customers (major national retailers, restaurants, distributors, and other agencies).

·         Handle calls from the public regarding products purchased at retailers, providing timely and accurate answers/issue resolution.

·         Manage the order process from order entry to customer receipt, coordinating with internal teams to ensure orders are shipped on time/in full and to handle any issues that may arise (including pricing issues).

·         Create/maintain various excel documents to manage orders, shipments, and inventory.

·         Enter POs, Advance Ship Notices, Loads, Invoices, Credit Memos, and Return Authorizations with a high level of accuracy and attention to detail. 

·         Research and dispute customer deductions. 

·         Utilize various internal and external systems including NetSuite, Retail Link, SPS Commerce, WBSCM, and other customer systems.

·         Troubleshoot system issues as they arise. 

·         Answer the main company phone line, routing inbound calls appropriately. 

·         Maintain all customer files, consumer complaint logs, and other relevant records.

·         Assist with customer set up, item set up, item changes, and price changes. 

·         Assist with other duties as assigned.

Qualifications

·         Bachelor’s Degree preferred but not required.

·         2+ years of B2B Customer Service or relevant experience preferred. 

·         Computer proficiency (Microsoft Word and Advanced Excel) required; experience with NetSuite and online customer systems such as Retail Link strongly preferred but not required.

·         Superior data entry skills, 35+ WPM with high accuracy.

·         Attention to detail.

·         Ability to manage multiple projects and meet deadlines.

·         Strong analytical, decision making, and problem-solving skills.

·         Excellent verbal and written communication skills, with a history of high-level customer service.

·         Positive attitude with the ability to remain calm under pressure.

·         Proven ability to effectively work with cross-functional teams to achieve company goals.

·         Experience in an industrial food setting a plus.

 

Working conditions: This is in-office position. Open office sitting concept.

 

 

Company DescriptionMistica Foods, LLC is a meat manufacturer. We are in search of a qualified candidate for our Addison location. We are an equal opportunity employer and offer a competitive benefits package. Visit us at: www.misticafoods.comCompany DescriptionMistica Foods, LLC is a meat manufacturer. We are in search of a qualified candidate for our Addison location. We are an equal opportunity employer and offer a competitive benefits package. Visit us at: www.misticafoods.com

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