Customer Service Representative
2 weeks ago
The Customer Service Representative at Mistica Foods is responsible for building sustainable relationships with, and acting as a liaison between, our customers, our sales team, and other internal teams. This person is the face of the company, representing the company’s values, vision, and goals – and is expected to provide all customers with professional, empathetic, and comprehensive support.
Essential Duties and Responsibilities
· Provide comprehensive support and issue resolution for our corporate customers (major national retailers, restaurants, distributors, and other agencies).
· Handle calls from the public regarding products purchased at retailers, providing timely and accurate answers/issue resolution.
· Manage the order process from order entry to customer receipt, coordinating with internal teams to ensure orders are shipped on time/in full and to handle any issues that may arise (including pricing issues).
· Create/maintain various excel documents to manage orders, shipments, and inventory.
· Enter POs, Advance Ship Notices, Loads, Invoices, Credit Memos, and Return Authorizations with a high level of accuracy and attention to detail.
· Research and dispute customer deductions.
· Utilize various internal and external systems including NetSuite, Retail Link, SPS Commerce, WBSCM, and other customer systems.
· Troubleshoot system issues as they arise.
· Answer the main company phone line, routing inbound calls appropriately.
· Maintain all customer files, consumer complaint logs, and other relevant records.
· Assist with customer set up, item set up, item changes, and price changes.
· Assist with other duties as assigned.
Qualifications
· Bachelor’s Degree preferred but not required.
· 2+ years of B2B Customer Service or relevant experience preferred.
· Computer proficiency (Microsoft Word and Advanced Excel) required; experience with NetSuite and online customer systems such as Retail Link strongly preferred but not required.
· Superior data entry skills, 35+ WPM with high accuracy.
· Attention to detail.
· Ability to manage multiple projects and meet deadlines.
· Strong analytical, decision making, and problem-solving skills.
· Excellent verbal and written communication skills, with a history of high-level customer service.
· Positive attitude with the ability to remain calm under pressure.
· Proven ability to effectively work with cross-functional teams to achieve company goals.
· Experience in an industrial food setting a plus.
Working conditions: This is in-office position. Open office sitting concept.
Company DescriptionMistica Foods, LLC is a meat manufacturer. We are in search of a qualified candidate for our Addison location. We are an equal opportunity employer and offer a competitive benefits package. Visit us at: www.misticafoods.comCompany DescriptionMistica Foods, LLC is a meat manufacturer. We are in search of a qualified candidate for our Addison location. We are an equal opportunity employer and offer a competitive benefits package. Visit us at: www.misticafoods.com
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