IT Support Specialist

3 weeks ago

Huntington Beach, United States JACE Computers, Inc. Full time
Job DescriptionJob Description

We are an IT consultation firm looking for a full-time IT consultant/technician. 1 year of IT experience is recommended - computer repair and be able to perform any task required of a particular assignment is a must. You must be punctual, reliable, honest, trustworthy, and knowledgeable. YOU MUST LIVE IN SOUTHERN CALIFORNIA

Our office is located in Huntington Beach, CA, but this position requires visiting clients’ homes and business offices within Orange and LA counties. Below is a list of what we do and what you will be learning and implementing in your skills:

General Computer Knowledge

  • Build a computer/RAID configuration
  • Replace computer hardware (RAM/hard drive/power supply/video card/fan/CD and/or DVD drive)
  • General troubleshooting of boot issues/slowness issues/hardware issues
  • General computer maintenance
  • Data recovery/data transfer

Virus and Malware Removal

- Malwarebytes/Bit Defender/Webroot

Operating Systems/Installation

  • Operating system installation and configuration (Windows 10/11/Mac OS)
  • MAC knowledge is required
  • Must be able to install MAC operating system
  • Time machine backup and restore

Hardware support

  • Synology NAS configuration
  • Dismantle laptops/desktops
  • Change hard drives/RAM/CPU fans/motherboards
  • General hardware diagnostics/testing/troubleshooting
  • RAID configuration/setup/troubleshooting

Remote Access Support

  • Return client phone calls and troubleshoot issues over the phone
  • Set up remote access
  • Train clients on software and hardware operation
  • Team Viewer
  • Kaseya RMM
  • Anydesk
  • Splashtop
  • Microsoft Office 365
  • Sharepoint
  • Google Drive
  • Microsoft Azure
  • Sharepoint

Networking

  • Domain administration/Active Directory/domain setup/configuration
  • VPN configuration/setup/troubleshooting
  • Ubiquiti device configuration/setup/management/virtual LAN configuration
  • Internet access troubleshooting and repair
  • Wireless router installation and configuration
  • Wireless range extender installation and configuration
  • Wireless access point installation and configuration
  • Network configuration (setting up Windows shares/mapped network drives/login scripts)
  • Must be able to make Cat5/Cat6 cable correctly (basic cable running)
  • Wireless printer installation and configuration

Software and Email Support

  • Software installation (MS Office/Adobe Acrobat/QuickBooks/Quicken/various third-party software)
  • iTunes troubleshooting/configuration
  • Must be an expert in MS Outlook (PST file configuration/POP/IMAP account setup/PST file troubleshooting/Exchange server setup inside MS Outlook)
  • Mobile device configuration: email/apps (iPhone/Android)

Other Qualifications

  • Excellent personal hygiene
  • Willing to learn
  • Clear communicator
  • Able to multitask
  • Able to think outside the box
  • Patient and able to work with people who have little computer knowledge

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • Day shift

Experience:

  • IT support: 1 Year (Preferred)

In your cover letter, explain why you would be a good fit for the company.

Company DescriptionWith more than 10 years of experience working on both PC and Apple systems, you can be sure that Jace Computers is knowledgeable and reliable. Jace Computers can help you with IT administration, Home & Small Business Networking, computer repairs, back up, data recovery and more.Company DescriptionWith more than 10 years of experience working on both PC and Apple systems, you can be sure that Jace Computers is knowledgeable and reliable. Jace Computers can help you with IT administration, Home & Small Business Networking, computer repairs, back up, data recovery and more.

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