Bilingual Call Center Analyst

3 weeks ago

Silver Spring, United States Clark Creative Solutions Full time
Job DescriptionJob Description

We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a passion for helping others.

Duties:
- Answer incoming calls from customers and provide assistance in a professional and courteous manner
- Handle customer inquiries, complaints, and provide appropriate solutions
- Conduct data entry and maintain accurate customer records
- Communicate effectively with customers, ensuring clear understanding of their needs
- Analyze customer issues and escalate complex problems to the appropriate department for resolution
- Follow company policies and procedures to ensure consistent service delivery
- Provide product information to customers and promote additional services as needed
- Maintain confidentiality of customer information

Experience:
- Previous experience in a call center or customer service role is preferred
- Strong phone etiquette skills with the ability to handle high call volumes
- Bilingual proficiency in English and Spanish is required
- Excellent communication skills, both verbal and written, in both languages
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills

If you are a motivated individual with excellent communication skills in both English and Spanish, we encourage you to apply for the position of Bilingual Call Center Representative. We offer competitive pay, comprehensive training, and opportunities for career advancement. Join our team today

Job Types: Full-time, Contract

Salary: $20.04 - $21.13 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Relocate:

  • Silver Spring, MD 20903: Relocate before starting work (Required)

Work Location: In person

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