Repair Technician

3 months ago

Burlington, United States Edlund Company, LLC Full time
Job DescriptionJob Description

Edlund Company, through continual improvement of its Quality Management System, is committed to providing cost-effective solutions, outstanding quality, and value-added equipment that meets the ever-changing needs of a Global Foodservice marketplace.

SUMMARY

Receives incoming customer equipment (RMA). Tests, evaluates, troubleshoots, repairs, and supplies detailed tech notes. Assist in supporting Quality Assurance/Quality Control, Manufacturing, Customer Service, Purchasing, and Engineering. Ensure that products and materials conform to design specifications at all stages of production.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Receive field returns of all electronic/mechanical scales and electrical/mechanical can openers as well as other food service products to prescribe repair method.
  • Evaluate, report, and determine root-cause of product failures.
  • Perform all repairs required per Edlund quality standards.
  • Ability to solder fine gage electronics wires.
  • Must follow FIFO method
  • Clean and box completed repairs per Edlund standards.
  • Work closely with Quality Assurance and Customer Service to resolve customer complaints.
  • Provide technical support for customers, mfg. reps., dealers, and outside repair centers as required.
  • Provide training when requested to assembly and repair personnel.

ADDITONAL DUTIES AND RESPONSIBILITIES

  • Proficient in multiple work centers and/or departments for all assembly jobs.
  • Position requires considerable amount of initial training and continued training required for position in work centers and repairs to support all products.
  • Perform various inspection duties (dimensional, hardness testing, visual, surface finish etc.) when required.
  • Interprets engineering drawings, schematic diagrams, or formulas and confers with management or engineering staff to determine quality and reliability standards.
  • Perform receiving, in-process and final inspection when required.
  • Perform internal packed stock audits
  • When required, flexibility to work in manufacturing as needed

SUPERVISORY RESPONSIBILITIES

None.

OTHER NECESSARY FUNCTIONS

  • Follow all policies, procedures, ergonomic standards and safety requirements directed by Edlund Company and the department.
  • Excellent interpersonal / communication skills.
  • Perform other duties as requested by management.
  • Ability to get along with others, be punctual, and follow instruction.
  • Ability to work flexible hours as needed including job rotation and/or overtime.
  • Ability to uphold Safety standards, participate in continuous process improvements on the job, and follow our Manufacturing best practices.

REQUIRED COMPETENCIES AND APTITUDES:

  • Excellent organizational and customer service skills.
  • Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with strong focused attention to detail.
  • Self-motivated positive team player with ability to train and interact with individuals at all levels.
  • Ability to make independent decisions in accordance with company policy.
  • Strong analytical skills and the ability to propose positive business solutions to problems.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to keep accurate records.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to write reports, business correspondence, and procedure manuals.

TECHNICAL SKILLS:

  • Proficient in Microsoft Office required
  • Experience with ERP software, IQMS is ideal.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Associates degree from a college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience

PHYSICAL DEMANDS

  • Predominately active with moderate frequency of standing, walking, lifting, reaching, hand and arm usage (34% - 67% of the workday).
  • Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
  • Occasionally exposed to toxic or caustic chemicals and risk of electrical shock.
  • The noise level in the work environment is usually moderate.

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