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Customer Service Representative

2 months ago

Salinas, United States Safetequip Full time $17 - $20
Job DescriptionJob DescriptionCustomer Service Job DescriptionSafetEquip is a safety supplier to agricultural businesses located in California and Arizona. For 30 years, it has provided products to coolers, packing plants, and food processors. SafetEquip is looking for a customer service representative to provide service/product information to current and new customers. Representatives must be willing to learn the vast product lines in order to suggest information to satisfy customer needs.
Duties and Responsibilities:
  • Greeting customers and assisting them in our retail store.
  • Order/Invoice data entry.
  • Process customer orders/changes/returns according to established department policies and procedures.
  • Communicate and coordinate with internal departments.
  • Keep records of customer interactions and transactions.
  • Communicating with customers through various channels phone, email, text.
  • Provide timely feedback to company management regarding challenges or customer concerns.
  • Manage and prioritize multiple concerns simultaneously.
  • A positive attitude, even when faced with misplaced criticism or frustration.
  • The ability to learn quickly and move on from both success and failure.
  • Answering phones and transferring calls to the appropriate staff member.
  • Assisting accounts payable and accounts receivable.
  • Assisting the purchasing department when needed.
  • Faxing, scanning, and copying documents.
  • Assisting with planning seasonal moves (Salinas to Yuma).
  • Pulling orders in warehouse if needed.
  • Perform other duties as required or assigned.

Qualifications:
  • Associates degree in a business-related field or Equivalent
  • Ability to always remain professional and courteous with customers.
  • Competent computer skills including MS office. QuickBooks program knowledge a plus.
  • Internet skills including: use of e-mails and literacy skills.
  • Attention to detail, communication skills, and following through are key.
  • Develop knowledge of the industry within the given market.
  • Commitment to continual education about the company, products, and services.
  • Will Walk, stand, sit.
  • Lift over 25 pounds.
Hours of Operation: Monday through Friday 8:00am to 5:00 pmSaturdays: 9am to 12pm (Rotate weekends)