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Customer Service Representative/Dispatcher
2 months ago
Are you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?
As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a personal touch. As a proud family-owned and operated company, we value community relationships and understand their pivotal role in our ongoing success.
Success in this combined role of Customer Service Representative and Dispatcher means seamlessly converting customer inquiries into service appointments, efficiently scheduling and dispatching technicians, and providing exceptional support to both customers and field personnel. Your ability to prioritize tasks, maintain accurate records, and relay clear instructions ensures smooth operations and delivers a superior customer experience.
What can we do for you?
- Competitive Salary: Ranges from $16-$18/hour
- Secure work environment with steady work
- Medical, Dental and Vision insurance, PTO and Paid Holidays
- Company events
- 401K with a company match
- Continuous Training
- Positive Work Environment with Supportive Management
- Advancement Opportunities
Responsibilities for the Customer Service Representative/Dispatcher:
- Convert inbound customer inquiries into scheduled service appointments.
- Proactively reach out to customers via outbound calls to schedule appointments and maximize service opportunities.
- Address customer inquiries and concerns promptly, striving to resolve issues and uphold the company's reputation.
- Engage in ongoing training initiatives to enhance professional growth and development.
- Maintain and meticulously update our customer database with accurate and comprehensive information.
- Acquire a deep understanding of the business operations and prioritize urgent customer calls effectively.
- Optimize technician allocation by assigning them to appropriate service calls based on their expertise and availability.
- Ensure an exceptional customer experience by providing technicians with detailed and precise information about service requests.
- Participate in continuous training programs to foster ongoing professional development.
- Keep customers informed throughout the day regarding the progress of their service appointments.
Ideal Customer Service Representative/Dispatcher will have:
- Experience in Home Services Required.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of Dispatcher experience.
- Sales experience highly preferred.
- Ability to type 60 WPM while multi-tasking.
- Proficient with Microsoft Office.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems, with experience using CRM platforms preferred.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
If you’re looking to join a company that truly values you and your skills, with competitive pay and comprehensive benefits, then look no further We are committed to being the right employer for you
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position.
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