![Work With Your Handz](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative/Dispatcher
1 month ago
Hiring: Customer Service Representative/Dispatcher
Are you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?
As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a personal touch. As a proud family-owned and operated company, we value community relationships and understand their pivotal role in our ongoing success.
Success in this combined role of Customer Service Representative and Dispatcher means seamlessly converting customer inquiries into service appointments, efficiently scheduling and dispatching technicians, and providing exceptional support to both customers and field personnel. Your ability to prioritize tasks, maintain accurate records, and relay clear instructions ensures smooth operations and delivers a superior customer experience.
What can we do for you?
- Competitive Salary: Ranges from $16-$18/hour
- Secure work environment with steady work
- Medical, Dental and Vision insurance, PTO and Paid Holidays
- Company events
- 401K with a company match
- Continuous Training
- Positive Work Environment with Supportive Management
- Advancement Opportunities
Responsibilities for the Customer Service Representative/Dispatcher:
- Convert inbound customer inquiries into scheduled service appointments.
- Proactively reach out to customers via outbound calls to schedule appointments and maximize service opportunities.
- Address customer inquiries and concerns promptly, striving to resolve issues and uphold the company's reputation.
- Engage in ongoing training initiatives to enhance professional growth and development.
- Maintain and meticulously update our customer database with accurate and comprehensive information.
- Acquire a deep understanding of the business operations and prioritize urgent customer calls effectively.
- Optimize technician allocation by assigning them to appropriate service calls based on their expertise and availability.
- Ensure an exceptional customer experience by providing technicians with detailed and precise information about service requests.
- Participate in continuous training programs to foster ongoing professional development.
- Keep customers informed throughout the day regarding the progress of their service appointments.
Ideal Customer Service Representative/Dispatcher will have:
- Experience in Home Services Required.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of Dispatcher experience.
- Sales experience highly preferred.
- Ability to type 60 WPM while multi-tasking.
- Proficient with Microsoft Office.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems, with experience using CRM platforms preferred.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
If you're looking to join a company that truly values you and your skills, with competitive pay and comprehensive benefits, then look no further We are committed to being the right employer for you
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position.
-
Customer Service Representative/Dispatcher
1 month ago
Columbus, United States Work With Your Handz Full timeHiring: Customer Service Representative/DispatcherAre you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a...
-
Customer Service Representative/Dispatcher
3 weeks ago
Columbus, Ohio, United States Work With Your Handz Full timeHiring: Customer Service Representative/Dispatcher Are you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success? As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a...
-
Customer Service Representative/Dispatcher
1 month ago
Columbus, United States Work With Your Handz Full timeHiring: Customer Service Representative/Dispatcher Are you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success? As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a...
-
Customer Service Representative/Dispatcher
1 month ago
Columbus, United States Work With Your Handz Full timeJob DescriptionJob DescriptionHiring: Customer Service Representative/DispatcherAre you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering...
-
Customer Service Representative/Dispatcher
13 hours ago
Columbus, United States Work With Your Handz Full timeJob DescriptionJob DescriptionHiring: Customer Service Representative/DispatcherAre you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering...
-
Customer Service Representative
3 weeks ago
Columbus, Ohio, United States Hamilton Parker Full timeCustomer Service Representative Columbus, Ohio **Customer Service Representative** Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parkers core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). **Department** Sales...
-
Customer Service Representative
3 weeks ago
Columbus, Ohio, United States Hamilton Parker Full timeJOB DESCRIPTION Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker's core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). If you are considering sending an application, make sure to hit the apply button below after...
-
Customer Service Representative
1 month ago
Columbus, United States Hamilton Parker Full timeJOB DESCRIPTIONResponsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker’s core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).JOB RESPONSIBILITIESWork at customer service counter assisting contractors and retail...
-
Customer Service Representative
1 month ago
Columbus, United States Hamilton Parker Full timeJOB DESCRIPTIONResponsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker’s core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).JOB RESPONSIBILITIESWork at customer service counter assisting contractors and retail...
-
Confirmation Dispatch Representative
3 weeks ago
Columbus, United States Improveit Home Remodeling Full timeImproveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by providing high-quality products and exceptional customer service, and to the success, happiness, and development of our employees. As an award-winning, growth-oriented organization, we are looking for...
-
Customer Service Representative
1 month ago
Columbus, United States U-Haul Full timeLocation: 200 Airport Thruway, Columbus, Georgia 31904 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 month ago
Columbus, United States U-Haul Full timeLocation: 2980 Morse Rd, Columbus, Ohio 43231 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Service Coordinator/Dispatcher
2 months ago
Columbus, United States DH Pace Company, Inc. Full timeDH Pace Company, Inc. in Columbus, OH, is seeking to hire a Service Coordinator (Dispatcher) who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have s Dispatcher, Coordinator, Dispatch, Service, Driver
-
Confirmation Dispatch Representative
1 month ago
Columbus, United States Improveit Home Remodeling Full timeJob DescriptionJob DescriptionImproveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by providing high-quality products and exceptional customer service, and to the success, happiness, and development of our employees. As an award-winning, growth-oriented...
-
Customer Service Representative
3 weeks ago
Columbus, United States Hamilton Parker Full timeCustomer Service Representative Columbus, Ohio **Customer Service Representative** Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parkers core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). **Department** Sales...
-
Customer Service Representative
1 month ago
Columbus, United States Rollins Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024086 Showing 1 location **Job Details** **Description** **$17.00 Per Hour** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are full-time with benefits, fully paid training,...
-
Customer Service Representative/Dispatch
1 month ago
Columbus, Ohio, United States ARS Full timeCompany NameColumbus Worthington Air OverviewGROW WITH THE PROS AND ENJOY REAL STABILITYOnly the best of the best work for the largest and fastest-growing leader in residential services: CWA. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In...
-
Technical Dispatcher
4 weeks ago
Columbus, United States ComResource Full timeJob DescriptionJob DescriptionJob Description The Technical Dispatcher is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource. Basic Functions • Intermediate Client Server,...
-
Dispatcher
2 months ago
Columbus, United States The Parking Spot Full timeOf Dispatchers: Greet each customer in a friendly and professional manner Dispatch shuttles and maintains ample coverage at the parking facility and airport Ensure consistent service through proper movement of shuttles Maintain neat and clean work ar Dispatcher, Dispatch, Transportation, Driver
-
Dispatcher
1 month ago
Columbus, United States WillScot Corporation Full timeAt WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage...