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E&R On-Site Service Representative

2 months ago

Hanover, United States E&R Parent Holding LLC Full time
Job DescriptionJob Description

Title: Onsite Services Representative

Status: Non- Exempt

Department: Field Service

Reports to: Sr. Manager, Field Service

POSTION SUMMARY:

The Onsite Services Representative is responsible supporting E&R’s strategic vision to be our customers’ first choice by providing the best service by assisting them manage their inventory. The Onsite Services Representative also works closely with cross-functional business partners to help customers understand how E&R can provide solutions to their business’ MRO needs.

Under the direction, specific duties include:

Program Support (85% of total time)

  • May service multiple customer locations on a daily basis doing the following:
  1. Receive and stock purchased product in designated customer locations
  2. Ensure proper product stocking levels at customer locations
  3. Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate
  • Ensure accuracy of all activities related to KeepStock solutions and program requirements
  • Implement and provides ongoing support for customer
  • Meet daily with key customer contacts to ensure needs are being met and products are available.
  • Resolve customer problems promptly and accurately
  • Document standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service
  • Identify continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities
  • Comply with the safety and inspection requirements of the facility where the service is being provided.

CROSS-FUNCTIONAL PARTNERSHIPS (15% of total time for most routes)

  • Execute onsite service component of account strategy
  • Work collaboratively with onsite team(s) to enhance the customer experience
  • Work to develop and expand E&R services and offerings in assigned customer locations

PREFERRED EDUCATION & EXPERIENCE:

  • College degree or similar work experience
  • Strong organizational skills
  • Inventory Management Systems experience preferred
  • Must possess and maintain a valid driver’s license in State of residence

SKILLS AND ABILITIES:

  • Computer knowledge- Excel, Word, PowerPoint, Outlook
  • Ability to work in high volume, fast paced environment
  • Ability to resolve complex situations

Ability to effectively collaborate with internal and external customers

  • Must adapt to and abide by all rules established for safety and security at each customer location


WORK ENVIRONMENT:

  • Work conditions are typical of an warehouse environment
  • Ability to lift 25 -60 lbs. and/or occasionally work in difficult positions.
  • Additional background, drug screening, and/or DOT requirements per the customer request may be required while working on-site and/or operating equipment

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.