Scheduling Coordinator

4 weeks ago

Kansas City, United States Interior Logic Group Full time
Job DescriptionJob Description

The Scheduling Coordinator / Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.

 

Responsibilities:

  • Customer Experience
    • Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
      • Connecting with customers to discuss installation timeframes and manage expectations
      • Responding to incoming customer calls
      • Following up with customers once work is completed to ensure complete satisfaction
    • Serves as a primary contact and problem solver for customers when issues arise
    • Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
    • Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
  • Interaction with Installers
    • Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
      • Dispatching work orders to service providers
      • Connecting with customers to manage expectations and ensure preparedness
      • Ensuring that work is completed and customer is completely satisfied
    • Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
    • Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
    • Ensures that providers are paid on a timely and accurate basis
  • Production Team Partnership
    • Participates in and supports the Production Team in a way that allows people to be their best
    • Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart

 

Job Requirements:

  • Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
  • Excellent communication skills – verbal and written
  • Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
  • Customer-focused; continuously seeks excellence and understands how to create it
  • Knowledge of Crew2’s programs and services
  • Building trades experience
  • Strong problem-solving experience and skill
  • Creative and resourceful
  • Able to manage multiple, sometimes conflicting demands

 

Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.

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