Senior Manager, Client Services

2 weeks ago

Whitinsville, United States Access TCA Full time
Job DescriptionJob Description

Senior Manager, Client Services

 

Sr. Manager, Client Services, supports the Client Services team by providing tactical support and facilitation for daily operations. Engage in strategic conversations with clients on profitability, billing, direction, and account growth.  Support revenue generation efforts and new business development within existing accounts.

 

What you’ll do:

  • Lead creative and production kick-off efforts on a project and program-level basis
  • Collaborate with the design team and outside resources to develop compelling engagement solutions that are on strategy, on time, and on budget
  • Analyze client input, together with background knowledge, research, field feedback, etc., to develop communication plans
  • Grow and retain current client portfolio
  • Identify new revenue opportunities within existing client verticals
  • Provide direction and mentorship to Managers, Client Services
  • Manage overall profitability and client satisfaction
  • Assist Client Service Leadership in analyzing client input, together with background knowledge, research, field feedback, etc., to develop strategic account communication plans
  • Generate, manage, and enforce project timelines and milestones with internal and external stakeholders
  • Foster and grow relationships within the client organization and related agencies of record
  • Communicate the status of new business development initiatives with internal stakeholders
  • Stay current with industry trends to ensure we are innovating; champion and promote industry and company best-practices
  • Work closely with the production department to ensure the progress and quality of projects
  • Collaborate with Event Services team to manage vendor relationships
  • Audit and reconcile post-event closeouts for accuracy and savings
  • Facilitate timely client payments, working with A/R on invoice collection
  • Travel onsite to supervise client events as needed
Company DescriptionAccess has been a leader in face-to-face marketing for four decades. We design, build, manage, and execute mission-critical experiences and events. We aspire to anticipate our clients' needs and partner with them to create compelling engagements that exceed expectations. What sets us apart from others is how we do it; what makes us truly great is our people. Service is our superpower. We're talking about extraordinary, over-the-top, kick-ass, no-holds-barred service. No matter who you are or what you do at Access, deliver the kind of service that makes people around you stand up and take notice.

How we do it
Think – Don't just do. Question. Lean in. Have a point of view.
Respect – Take the time to understand other team members' roles.
Communicate – The best teams talk to each other with transparency.
Always be learning – Learn about our client's business, your role, and our industry.
Take the initiative - There is always a way to get it done. Find it, create it, make it happen.

We have a VISION
We aspire to anticipate our clients' needs and partner with them to create compelling engagements that exceed expectations. We believe no one is a success unless everyone is successful.

We are on a MISSION
To build lasting relationships through compelling brand engagements and exceptional serviceCompany DescriptionAccess has been a leader in face-to-face marketing for four decades. We design, build, manage, and execute mission-critical experiences and events. We aspire to anticipate our clients' needs and partner with them to create compelling engagements that exceed expectations. What sets us apart from others is how we do it; what makes us truly great is our people. Service is our superpower. We're talking about extraordinary, over-the-top, kick-ass, no-holds-barred service. No matter who you are or what you do at Access, deliver the kind of service that makes people around you stand up and take notice.\r
\r
How we do it\r
Think – Don't just do. Question. Lean in. Have a point of view.\r
Respect – Take the time to understand other team members' roles.\r
Communicate – The best teams talk to each other with transparency.\r
Always be learning – Learn about our client's business, your role, and our industry.\r
Take the initiative - There is always a way to get it done. Find it, create it, make it happen.\r
\r
We have a VISION\r
We aspire to anticipate our clients' needs and partner with them to create compelling engagements that exceed expectations. We believe no one is a success unless everyone is successful.\r
\r
We are on a MISSION\r
To build lasting relationships through compelling brand engagements and exceptional service

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