General Manager
1 month ago
Do you have a passion for promoting health and wellness? We are looking for vibrant, energetic, and genuine individuals with a passion for health and wellness to join our team. If you are committed to helping people improve their well-being and achieve their health goals, then WE WANT TO HEAR FROM YOU This position offers exciting and rewarding opportunities to work with a diverse range of clients, lead a high performing team, grow overall membership and revenue, and set the tone in the studio.
Experience working in sales, spa, health/wellness, or a customer service environment is a plus, however, we are willing to train the right candidate.
We offer a Competitive Salary + Commission + Free Infrared Sauna Membership Primary Responsibilities:
● General Managers provide support to all staffing levels, while working with the owner to maintain and grow their company and align with its mission, vision and values.
● Staff Management: Responsible for recruiting, onboarding, and managing all staff, including coaching them to excel in consultative selling techniques and taking necessary disciplinary actions to underperforming studio employees.
● Sales and Membership Targets: Drive sales by organizing pre-sale and studio events, implementing community outreach programs, and building a deep list of clients to achieve company-set KPIs for revenue and membership retention.
● Operational Budgets and Efficiency: Properly manage operational budgets, ensure cost controls, and meet or exceed all membership targets while maintaining inventory, facilities, and cleanliness.
● Member Engagement and Retention: Develop relationships with members and guests, greet them by name, and create a high-energy, fun, and engaged membership culture through contests, promotions, and events to retain members.
● Communication and Leadership: Conduct weekly/monthly staff meetings and 1:1s, and maintain high visibility and positive interaction with guests to lead by example and foster a positive work culture.
Additional General Manager Duties:
● Promote adherence to company policies and practices: Encourage employees to follow established guidelines for member check-in, telephone inquiries, guest registration, cash handling, delinquent accounts, customer care calls, change requests, memberships, and cancellations.
● Maintain the highest level of customer service when making decisions relating to clientele and through external communication cycles or automated marketing systems.
● Ensuring all operations that fall under the facility such as but not limited to:
suites, restrooms, showers, and storage areas are maintained to beem® quality standards.
Traits for Success in This Role:
● Understand how to properly take on roles of each staff member in studio
● Positive demeanor; Going the extra mile for employees and members
● Genuine desire to help people achieve their goals in the health and wellness industry
● Detail-oriented and time efficiency skills to multitask and plan an effective daily and weekly schedule
● Interpersonal and communication skills; be able to collaborate with others effectively and set clear expectations by giving and receiving feedback clearly and effectively
● Passionate leadership and management skills; Willing to have the difficult conversations in a professional manner
● Strong work ethic and desire to continually improve skill set through additional training resources
Physical Requirements:
● Must be able to handle high temperatures above 135 degrees for short periods of time.
● Must be able to stand for an extended period of time.
● Must be able to lift up to 25 pounds.
● Must be able to demonstrate the saunas to members, which involves getting in and out of the sauna and reaching overhead to adjust settings.
● Must be able to bend, kneel, and squat to access and adjust the saunas as needed.
Why Join the beem® team?:
beem® Light Sauna provides innovative light therapy options as the perfect essential-care solution. We offer competitive pay along with exceptional benefits & perks such as:
● Free sauna sessions
● Fitness casual dress code
● Passionate, collaborative work environment
● Participation in team building and professional development events
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