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(Assistant) General Manager

4 weeks ago

Gilbert, United States Crunch Fitness - Gilbert Full time
Job DescriptionJob Description

Crunch Fitness in Gilbert, AZ is a brand new multi-million dollar state of the art fitness facility.  This will be the first Crunch location in Arizona, opening in January 2018.  We are looking for high energy, customer service minded and fitness oriented team members to join our growing staff.  This position will play a critical role in managing all operations of the club.

Position Title: Assistant Manager
Job Description: The Crunch Manager will ensure that members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of
employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all company wide policies and
initiatives to ensure the integrity of the Crunch brand.  

Qualifications:

  • Reports to: Owner
  • 4 year college degree preferred
  • 4 years management experience required and Fitness management experience preferred
  • Pre-Sale experience selling memberships before club opening preferred
  • Special Skills: Excellent written and verbal communication
  • Creative management techniques
  • Social Media marketing and awareness
  • Strong organizational, leadership, administrative, customer service skills
  • Strong computer skills, document management, sharing, and digital literacy.

Responsibilities:  

  • Administration/Organization: Demonstrate a working knowledge of all standard operating procedures
    and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees
  • Encourage staff to work as a team and be productive.
  • Understand members needs and address all member issues in timely manner.
  • Illustrate an ability to make decisions.
  • Recruit and hire the highest possible caliber of staff.
  • Sales/Revenue Management - Achieve desired sales goals.
  • Achieve desired revenue goals thru the leadership and motivation of
    employees.
  • Implement and support company programs and promotion to help
    generate new sales leads for optimum new membership growth.
  • Ensure that Team maintains proper tracking forms and the daily leads.
  • Ensure that all promotions are effectively communicated to the team and
    all other appropriate staff.
  • Ensure ongoing prospecting and generation of new prospective members.


Manager Job Description and Duties

  • Review sales-related written communication such as proposal, letters and
    promotional pieces for effectiveness, spelling, accuracy and distribution.
  • Ensure that he staff has a high level of knowledge about the clubs
    programs, facilities and equipment.
  • Emphasize importance of staff involvement in the community and
    neighborhood businesses.
  • Personal Training/Revenue Management
  • Demonstrate ability to lead, motivate and manage personal training
    department.
  • Achieve desired personal training revenue and session production goals.
  • Achieve desired revenue and production results thru the leadership and
    motivation of employees.
  • Implement and support company programs and promotion to help generate
    new PT client acquisition for optimum member base penetration.
  • Facilitate integration of Personal Training products into point of sale.
    presentations to maximize the number of orientation sessions scheduled
    and packages sold.
  • Ensure Personal Training team follows proper procedures in session
    redemption.
  • Oversee PT manager in ensuring all components of departmental
    objectives are satisfied.
  • Operations: Coordinate and work within club support functions of Fitness, Sales and
    Marketing, Accounting, Information Technology.
  • Support personnel related problems or difficulties by following club
    procedure and documentation.
  • Resolve member complaints in an expeditious and tactful manner following
    club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the
    quality of service and care offered to the members.
  • Ensure the club meets standards for cleanliness, maintenance, safety, and
    security.
  • Conduct weekly detailed inspection of the club with the Maintenance.
    Manager utilizing cleaning checklist and forward information to appreciate
    staff.
  • Ensure visible maintenance items are repaired promptly, proper signage is
    posted and if possible out of service equipment removed from the floor.
    Reinforce to staff the cleanliness is everyone’s responsibility, not just the
    maintenance staff.
  • Ensure proper inventory of maintenance parts.
  • Track completion of opening/closing checklists, stage management, repair
    & maintenance log, locker log and cleaning checklist.
  • Assist in the processing/submission and approval of payroll.
  • Financial: Exhibit an understanding of budgets and income statements.
  • Establish controls of expenses and purchasing of club supplies.
  • Display an ability to keep expenses at or below budget.
  • Demonstrate an ability to articulate variances in revenue/sales/expenses vs budget.
  • Serve as a role model for employees.
  • Communicate effectively by holding weekly and individual meeting with all
    key club personnel.
  • Provide an inspirational environment that welcomes honest feed back from
    employees and takes action to ensure a quality, working environment.
  • Oversee, support, direct and develop department heads.
  • Profit Centers: Illustrate an ability to drive profit center revenue such as personal training,
    retail, etc…
  • Monitor flagged check-in’s to increase revenue and collections.
  • Demonstrate an ability to increase revenue per member.
  • Meetings: Monthly or Weekly Department Meetings
  • Employee Training Meetings 
  • Daily “One Minute Meetings” with club staff
  • Daily Personal Training Manager Meeting
  • Weekly Club Management Meeting
  • Annual Performance Evaluations
  • Accountabilities: Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Oversees expense goals by managing payroll and general and
    administrative expenses.
  • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.
  • Keep current in knowledge of key competitors and conduct frequent walk throughs
  • Maintaining all social media to increase community awareness and club ratings

Measurement Standards:

  • Successful management of all financial budgetary goals.
  • Ensure standards of clubs cleanliness and customer service ratings and excellence.
  • Demonstrate professionalism by leading by example.
  • Membership retention.
  • Timely completion of assigned tasks and projects.
  • Follow all policies and procedures.
  • Above description may be subject to change or alteration at any time.