Membership Advisor

Job type

• Full-time
• Part-time

Number of openings for this position

• I have an ongoing need to fill this role

Schedule

• 8 hour shift
• Weekend availability
• Monday to Friday
• Day shift
• Other

Benefits

• Paid time off
• 401(k)
• Flexible schedule
• Employee discount

Job description

Mayweather Boxing + Fitness, the hot new fitness concept founded by Floyd Mayweather and based on his actual training regimen, is looking to grow its Winning Team.

A Mayweather Boxing + Fitness advisor is prepared, passionate about helping others achieve a fit healthy lifestyle, team-oriented, and dedicated to offering a premium member experience.

DAILY RESPONSILBIITLES

✓ Membership sales

✓ Personal training sales

✓ Merchandise sales

✓ Local marketing/lead generation

✓ Member follow up and retention

✓ Cleanliness and maintenance of the studio

✓ Professional customer service Operational Duties

✓ Complete checklists and logs promptly.

✓ Attend monthly meetings or other scheduled meetings.

✓ Follow up on past due members to update payment information or collect late dues and down payments.

✓ Perform opening and closing procedures for the front desk, as assigned.

✓ Assist with inventory or product pricing, as needed.

✓ Maintain all supplies and cleaning equipment in good condition in designated storage areas.

✓ Keep front desk, lobby and restrooms neat, clean, and stocked during scheduled shifts.

✓ Wipe down and dust, equipment, doors, and floors regularly.

✓ Keep windows, glass doors, and mirrors in the studios clean.

✓ Empty all trash receptacles daily and sweep, vacuum, or mop as necessary.

✓ Clean and disinfect the stalls and changing areas and restock the locker room.

✓ Immediately report any areas of concern to management

CUSTOMER SERVICE DUTIES

✓ Warmly greet members and guests as they enter and leave the studio.

✓ Must be energetic and possess an amiable, outgoing personality and positive attitude

✓ Respond professionally to requests and inquiries from guests, members, and staff.

✓ Assist the coaching staff with class setup, lighting, music volume, and studio technology when needed.

✓ Answer incoming calls professionally and transfer phone calls promptly to the right individuals.

✓ Check in members, verify membership and assist with signing up members for classes.

✓ Educate members on required equipment, loaning, and returning rentals.

✓ Process purchases through the approved POS system.

✓ Provide information to members regarding special club events and promotions.

✓ Maintain a professional image and behavior. Arrive dressed in uniform. Avoid eating, sitting, reading, Internet browsing, using a personal cell phone, or other activities which are not work-related.

REQUIRED QUALIFICATIONS

✓ In-depth knowledge of sales practices and techniques

✓ Possess strong interpersonal and communication skills, including telephone etiquette

✓ Possess a strong customer service focus

✓ Have a general understanding of the fitness Industry

✓ Understand and follow oral and written instructions

✓ Possess excellent customer service skills

✓ Independent, self-starter with strong organizational skills

✓ Must be a team player and possess a can-do attitude

✓ Ability to multi-task and perform tasks with accuracy and attention to detail

✓ Ability to work with computers.

✓ Possess extreme attention to detail regarding the cleanliness and safety inside the gym

✓ Must know and understand the proper use of chemicals and cleaning materials

✓ Adhere to meal and rest break periods and must clock in and out for all shift times

✓ Adhere to all safety rules

Supplemental pay

• Commission pay
• Other

Work location

• One location

COVID-19 precautions

The studio is cleaned daily and common surfaces are sanitized regularly.