IT Help Desk
4 weeks ago
Schouest, Bamdas, Soshea, BenMaier and Eastham is a rapidly growing law firm nationwide. Our firm has a need for a Help Desk Technician. This position is located in our Houston office and is fully onsite. This position reports directly to the IT Director.
Essential Functions:
- Provides excellent customer service
- Provides phone support to assigned offices
- Ensures high level application, desktop, hardware and software support with the expectation of immediate solutions for end users
- Consistently document issues/requests utilizing IT help desk application
- Assist in onboarding new hires and off boarding terminated employees
- Provides end user hardware, software and cloud support
- Retain ownership of all issues/requests assigned until closure with end user.
- Assist in identifying and documenting recurring issues
- other duties as assigned
Qualifications/Required Skills
- 3-5 years consistent service desk experience
- Excellent knowledge of MS Windows operating systems
- Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook
- Proficient knowledge of cloud based environments as well as document management systems
- Outstanding customer service skills including written and verbal communication skills
- Team player with enthusiasm.
- Ability to work independently and to be "on call" on assigned weekends
- Law firm experience is a huge plus
Company DescriptionWe are a rapidly growing law firm with over 150 Attorneys nationwide. We offer an excellent work environment. Our people are what truly sets us apart from other work places and we are looking for our next lucky person to join usCompany DescriptionWe are a rapidly growing law firm with over 150 Attorneys nationwide. We offer an excellent work environment. Our people are what truly sets us apart from other work places and we are looking for our next lucky person to join us
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