Inside Sales and Customer Service Associate

1 month ago

Corona, United States MONDA WINDOW AND DOOR SYSTEMS INC Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive wages with sales bonus
  • Career Growth Opportunities
  • Fun and Energetic Environment
  • Ongoing training
  • Employee Discount
  • 40 hours per year Paid Time Off (PTO)
  • Paid Holiday (based on years of service)
Job SummaryWe are seeking a friendly and service-oriented Sales and Customer Service Associate to join our team As a Sales and Customer Service Associate, you will assist customers with their window/door needs and ensure an excellent ordering experience. 
Essential Functions
  • Seek out new business opportunities and find new clients for potential sales.
  • Enhance relationships with new and existing key customers.
  • Meet walk-in customers for products demonstration and sales presentations to ensure successful communication with customers for any projects.
  • Follow up with developed business leads and schedule sales meetings and discuss potential projects.
  • Assist walk-in customers to fulfill order forms and help place orders. 
  • Communicate with customers concisely, accurately, and completely document order information and status through phone/text/fax or email.
  • Perform assigned duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keep supervisor and manager updated and informed of any problems, and ensure accurate communication and update order production status with office team and production team as necessary.
On-going Tasks and Responsibilities
  • Receive, process and verify the accuracy of quotes and orders from customers utilizing Order Entry System.
  • Maintain regular communications with customers to ensure that all their requirements are being met.
  • Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
  • Ensure and provide quality service to both internal and external customers.
  • Receive inquiries from customers looking for updates or to address queries or complaints.
  • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with information as requested.
  • Participates and provides expertise as a member of the customer service team. Develop and recommend opportunities for improvement to existing procedures/processes to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Qualifications
  • High School Diploma or equivalent
  • Exceptional written and verbal communication skills in English (and Mandarin preferred)
  • Ability to use problem-solving skills, technical knowledge, and planning when required
  • AutoCAD or Photoshop skills preferred
  • Track record of consistent attendance and timeliness
  • Able to work 40 hours per week

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