Senior Regional Manager

4 weeks ago

Decatur, United States WELCOMING AMERICA, INC. Full time
Job DescriptionJob Description

The Senior Regional Manager serves as the main point of contact for Welcoming Network members in a select set of states and helps execute Welcoming Network programming including designing and planning training and technical assistance offerings. Working closely with the Network Director and Chief Program Officer, the Senior Regional Manager is responsible for developing and executing the strategy to maintain and grow Welcoming Network membership for municipalities and nonprofit organizations in the geographic region assigned. The geographic focus of this region will be dependent on the location of the new staff person but will include roughly sixteen states. This position works closely with the Network Team and other Welcoming America staff.


Primary Responsibilities

Member Support and Programming - The Senior Regional Manager serves as the main point of contact for members in their geographic region, and annually manages the development and execution of several member-focused training and technical assistance programs. Specific responsibilities may include:

  • Acting as the dedicated service provider to members in their region. Services may take the form of technical assistance via email, individual and group coaching calls, conducting training and workshops, and strategic site visits.

  • Consulting on, developing content for, and delivering training, technical assistance, and webinars for members and select non-members

  • Developing and Managing at least two Network-focused technical assistance programs, such as the Rural Welcoming Initiative or Gateways for Growth. This can include improving systems, project management, agenda development, and content development among other things.

  • Managing the creation of at least one piece of content for members, such as training curricula, training series, or toolkits.

  • Gather success stories and promising practices from members in the region.

Expanding the Welcoming Movement in their Assigned Region- The Senior Regional Manager works closely with the Network Director and Chief Program Officer to set and implement the strategy for growing and maintaining the Network in their geographic region including annual priority setting and longer-term planning. Specific responsibilities include

  • Monitoring, and reporting on, themes and trends among members and prospective members to guide organizational strategy.

  • Developing, and executing annual goals for regional members and membership.

  • Identifying and developing strategic opportunities that are aligned with regional and organizational goals.

  • Developing and maintaining strong relationships with partners in their region and sometimes nationally.

  • Providing ongoing outreach and services to potential members in their region.

  • The Senior Regional Manager will need to maintain regular contact with a range of diverse members in their region through means including site visits, check-in calls, and emails, to set this strategy.

  • Serving as an external spokesperson and representative for the organization as needed. This will include site visits, conferences, working groups, and presentations among other activities.



The Senior Regional Manager will also provide thought leadership and support other programmatic, operational, communications, and development projects, as needed. Welcoming America is a collaborative environment where we all work together to support each other and the organization on special projects and day-to-day activities.

Qualifications

Skills, Knowledge, and Attributes

  • Strong relationship-building and relationship-management skills: empathy, friendliness, and good judgment in balancing flexibility and knowing where to draw a line. Prioritizes relationships as much as efficiency and understands that relationships are valuable beyond transactions.

  • Strong sense of ownership over tasks, including follow-through, and is willing to do what it takes to get the job done.

  • Thrives in a very fast-paced environment and can prioritize and manage a high volume of high-stakes work efficiently without sacrificing quality.

  • Ability to effectively plan and prioritize when faced with competing deadlines.

  • Strong in-the-moment problem-solving skills. Ability to shift tactics in a coaching call or program if it becomes clear the current agenda or design is not working.

  • Direct experience working for local government or community-based organizations. Experience working with immigrants or/or refugees preferred.

  • Experience developing and providing training and coaching in virtual and in-person settings.

  • At least 7 years of professional experience in the nonprofit or public sector with progressively increasing responsibility


Candidates need to be able to thoughtfully navigate issues related to diversity, equity, inclusion, and belonging and bring a deep commitment to advancing these values. Because of the diversity of our membership and program participants, candidates will also need to be able to thoughtfully navigate different work and communication styles and be comfortable with working with people with different political views.

Candidates need to be willing to travel up to 30%.


This position is fully remote. The salary floor for this position is $62,00. Salary offers are competitive and commensurate with experience. Excellent benefits provided.

Welcoming America is an equal opportunity employer. Immigrants and people of color are strongly encouraged to apply.

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