UT-GA-5104-Customer Service Call Center Representative-EXP

2 weeks ago

Salem, United States Russell Tobin Full time
Job DescriptionJob DescriptionPrideNow is seeking a Customer Service/Call Center Representative with a client of ours in the Salem, OR area.

Job Title: Customer Service Representative

Location: Salem, OR

Pay Rate: $17.00/hr.

Hours: Hours of operation of 5AM-7PM seven days a week** This is a 40 hour a week position with occasional opportunities for OT. Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment **

Description/Comment:
This position is inbound customer service providing technical support assistance for electronic lockboxes and access keys. Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective manner, while maintaining courteous and professional.
Determine call resolution and document calls appropriately.
Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.
Follow call-handling procedures to assure uniform support within the guidelines of the department.
Meet call handling, volume and productivity performance metrics.
Performs other duties as required or assigned.
Support of additional skillsets, projects and opportunities may be available.
Attendance and punctuality are essential functions of the position.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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