IT Technical Support
2 weeks ago
Local Broward County and surrounding area candidates only. On-site work is required.
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
The position utilizes one-on-one consultancy to Realauction Staff and serves as the initial point of contact when issues arise involving desktop/laptop computers and related software. The employee in this position also assists in the maintenance and testing of desktop/laptop computers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving.
The successful Candidate must display the following attributes:
- Strong knowledge in Microsoft Windows platforms and familiarity with Active Directory.
- Strong knowledge in Apple MacOS and IOS.
- Familiarity with Microsoft Exchange Online and Outlook.
- Familiarity of LAN/WAN configurations to include experience with physical switches, Internet & Spam firewalls and VPNs.
- Hardware & software troubleshooting skills.
- Operating System Imaging and Deployment using Microsoft Endpoint Management / Intune / Autopilot.
- Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
- Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skills.
- Considered an out of the box thinker and displays a strong willingness to learn.
- Microsoft Teams and Teams Voice system knowledge a plus.
- A broad knowledge and a Jack of All Trades with a desire to be hands on and not scared to get their hands dirty.
Duties and Responsibilities
Works under the direction of the Senior Systems and Network Engineer; this position requires excellent customer service and organizational skills to support administrative personnel, department supervisors, and staff. Promote a positive work environment by maintaining respectful interactions with internal customers. This position requires the ability to function successfully in both team and independent work environments. The position also:
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software and alarm system
- Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, and administrative systems.
- Maintenance of Hardware and Software asset inventories
- Trains and orients staff on use of Desktop hardware and software.
- Installation and configuration of Desktop Operating systems
- Recommends and /or performs upgrades on desktop systems to ensure longevity.
- Responsible for procurement of hardware and software and inventory control.
- Assesses functional needs to determine specifications for Desktop/Laptop purchases.
- Orders computer supplies as necessary.
- Responsible for implementation, maintenance and testing of Back-up Power Supplies.
- Serves as the initial point of contact when issues arise involving resources at the plantation facility.
- Performs initial troubleshooting steps to determine root cause of problems. When problems involve network access or core systems, reporting such problems and any initial troubleshooting steps taken to Senior Systems\Network Engineer for resolution.
- Point of contact for corporate office alarm system. Including taking initial troubleshooting steps involving those systems and responding to alarms.
- Other duties as seen fit by the Director of Information Technology and the Senior Systems/Network Engineer.
The principals and professional staff of Realauction have over 50 years combined experience in the delinquent tax certificate and foreclosure industry and provide a family friendly work environment.
All applicants must be currently authorized to work in the United States on a full-time basis. We are currently not sponsoring for this position.
Please provide salary requirements when responding.
*****No third party resumes please*****Company DescriptionRealauction is a privately owned company specializing in the advertising and sale of delinquent tax certificates and foreclosures for County and municipal governments. Realauction was created to help local government entities reduce the costs and staffing necessary for traditional open cry auctions by conducting the sale via the Internet in accordance with State statutes. Realauction assumes all responsibilities for the sales including advertising, collections and customer service, with no additional cost to the Government entity.\r
\r
The principals and professional staff of Realauction have over 50 years combined experience in the delinquent tax certificate and foreclosure industry and provide a family friendly work environment.\r
\r
All applicants must be currently authorized to work in the United States on a full-time basis. We are currently not sponsoring for this position.\r
\r
Please provide salary requirements when responding.\r
\r
*****No third party resumes please*****
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