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Desktop Support Technician
3 months ago
Desktop Support Technician
Pay Rate: $20.00/HR W2
Hours: Monday-Friday, 8am-5pm
Location: 777 Old Saw Mill River Rd, Tarrytown, NY 10591
Duration: Open-ended contract, potential Contract-to-Hire
Description:
- Provide excellent customer service in a customer facing desktop support role.
- Desk side technicians will manage assigned tickets and handle customer raised issues, with team support when necessary.
- Typical calls for service include: provisioning new devices, re-imaging existing devices, access and domain settings, O365 [onedrive and mapped drive] issues, e-mail or other software issues and assisting users with damaged or broken devices, display issues with monitors and docking stations, and printers.
Skills:
- Healthy technical understanding of Windows PC required.
- Experience regarding Mac and iOS is helpful and recommended.
- Experience with ticket management systems like ServiceNow are helpful.