Reservationist / Host

Milos offers a competitive group benefits package including dental, vision and healthcare coverage as well as commuter benefits.

Hourly rate: $18/hour

Overview

The reservationist/hostess position is a hybrid role with a focus on both BOH and FOH operations. Presence on the floor is required during service while also lending a hand to our reservations team when required. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards.

Primary roles and responsibilities

• Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
• Follows up on all reservation requests, confirms daily bookings, changes, and cancellations
• Ensures guests are advised of policies and deposit requirements, hours and services
• Acquires credit card Information for itemized receipts and credit card disputes
• Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests
• Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed
• Understands complete floor plan & service flow of the restaurant
• Answers phone calls and provides information on reservations, availability, restaurant hours and services
• Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experience
• Welcomes and greets guests as they enter; ensures a smooth flow at the entrance and throughout the restaurant at all times
• Checks-in, stores and retrieves outerwear and assorted personal belongings for guests
• Takes part in pre-service duties and applicable closing duties, prints menus, updates and prints shift summary notes
• Speaks clearly and persuasively in positive or negative situations and responds confidently to guest inquiries
• Ensures proper levels of stationary are maintained in reception area at all time
• Interacts with guests as they leave the restaurant to ensure a memorable experience

Requirements

• A minimum of one (1+) year experience in an upscale dining setting
• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Able to work in a fast-paced, team environment
• Able to multi-task, is receptive to feedback and direction
• Knowledge of POS and reservation systems (an asset)