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Customer Service Representative

2 months ago

Riverside, United States NGL TRANSPORTATION INC Full time $19 - $21
Job DescriptionJob Description

Essential Duties and Responsibilities

  • Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes
  • Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers
  • Provide Clerical Support to daily operations- Including, but not limited to answering the Telephone/ Emails, Photocopying, Printing, Faxing, Filing, Record Maintenance
  • Assist with Data Entry for Delivery Order, Schedule, Rate and Availability information
  • Collect, Safekeep, and Help Upkeep all Relevant Customer data
  • Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment
  • Assist Customers in Tracking and Tracing their freight, when needed
  • Notify customers of Freight Availability, Capacity, and other Important Information.
  • Will need to maintain knowledge of company services
  • Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time
  • Adhere to company policies and procedures

Requirements

  • Strong understanding of all MS Office Programs and Freight operating systems
  • Relevant customer service experience can include transportation, freight brokerage, moving companies, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service
  • High School diploma or equivalent
  • Excellent verbal and written communication skills
  • Bilingual in Spanish preferred
  • Punctuality, organizational skills, and ability to prioritize and multi-task
  • Work well under pressure and stressful situations
  • Type 30+ WPM preferred
  • Drayage experience preferred