Deployment & Customer Success Manager

3 weeks ago

Shelby, United States Zobility Full time
Job DescriptionJob Description

Deployment & Customer Success Manager

Job Description:

  • You will be responsible for the deployment of the Linecraft AI product across manufacturing lines in the North America region. As our on-ground person, you'll be playing a strategic partner role for our customers through their entire lifecycle with us.
  • Your primary focus will be to build loyalty and ensure long-term client retention by consistently supporting our customers, addressing issues and helping the business development team with upselling and renewals.

You'll be in charge of:

  • Understanding each customers manufacturing lines, processes, controls architecture as a part of the initial requirement study in assisting the sales and proposal process.
  • Holding product demonstrations for customers to showcase value of the product in increasing the efficiency of their lines.
  • Creating, planning, and tracking the deployment plan. Deploying the Linecraft Product across major manufacturing lines and closely working with the product deployment team in India to validate product deliverables to customers.
  • Installing software, loggers, running initial sanity checks to ensure everything's up and running.
  • Pulling data logs and sharing it back with the India team to ensure correctness. Providing the team remote access if required for any kind of support.
  • Tracking customer issues and bringing in resolutions to ensure customer satisfaction.
  • Engaging with the customer to help them realize the benefits of the product so it becomes part of their regular routine.
  • Sustaining business growth and profitability by maximizing value of the Linecraft product suite.
  • Managing a portfolio of customers to ensure delivery of expected value while using the product.
  • Translating customer requirements in terms of product features and feeding new feature requirements to the product team to improve the product capabilities .
  • Looking for expansion opportunities with customers to upgrade & expand onto other lines.
  • Managing projects end-to-end involving global players in manufacturing.
  • This role may also involve travelling to various plants located across the North America region (currently serving US, Mexico & Canada).
  • Being the liaison between domain expertise and software development.

More about you:

  • You have a Bachelors in any engineering field.
  • You have at least 2 years of experience working on automation lines for the automotive manufacturing industry and have a good understanding of the processes, controls architecture & programming of these lines.
  • You are a highly motivated self-starter, eager to make an impact in this space.
  • You are a great communicator with excellent written and oral communication skills.
  • You are detail oriented and have a penchant for complex problems.
  • You have a dynamic, extroverted and energetic personality that helps you build and develop relationships with management level personnel.
  • You possess the ability to anticipate resistance and are prepared with the right data & knowledge to overcome such resistance.
  • You are a data driven problem solver. You have a logical problem-solving mind and are able to clearly present your arguments and thoughts in an easy-to-understand manner.
  • You are willing to travel as required.

You're extra awesome if:

  • You have experience handling Automotive customers - especially OEM's & Tier 1's.
  • You have hands on experience with controls programming work for automotive lines (PLC/CNC/Robot)
  • You are a start-up enthusiast with a penchant for fast paced work environments.

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