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Production Planner- Customer Support

4 months ago

Shelby, United States Global Technology Associates Full time
Job DescriptionJob DescriptionProduction Planner - Customer Support
Job ID: 24-00163
Location: Shelby Township, MI (48315)
Pay Rate: $60K/Year
Additional Benefits: Health, Dental, Vision, 401(k), company-paid holidays and more
Type of hire: Direct

Position Summary:
As a Production Planner and Customer Support, you will play a crucial role in ensuring efficient production processes while maintaining excellent customer relationships. Your ability to balance production schedules, inventory management, and customer inquiries will directly impact our overall success.

Position Responsibilities :
  • Production Planning:
    • Review sales forecasts and current orders to assess inventory status and upcoming production needs.
    • Create, evaluate, and modify purchase orders to support developed production schedules.
    • Verify resource availability (material, equipment, and labor) required for production to deliver excellent customer service at optimal inventory levels.
    • Ensure adherence to automotive industry quality standards and regulatory requirements in production planning.
  • Customer Service Representative:
    • Serve as the primary point of contact for customers, interpreting and implementing their instructions for custom manufacturing products.
    • Update customer records promptly and accurately.
  • Collaboration:
    • Work closely with production teams, ensuring seamless communication between planning and execution.
    • Coordinate Bills of Materials (BOMs) in an MRP (Material Requirements Planning) environment.
    • Serve as a liaison between production planning and shift managers.
  • Problem-Solving:
    • Address any production-related challenges promptly.
    • Identify bottlenecks, resource constraints, and potential delays.
    • Propose solutions to optimize production efficiency.
  • Accuracy and Detail Orientation:
    • Maintain accurate records related to production schedules, orders, and customer interactions.
    • Pay attention to details to prevent errors and ensure smooth operations.

Required Experience:
  • A bachelor's degree in supply chain management, business administration, or a related field is preferred. Individuals with relevant industry experience in the same role will also be considered.
  • Proven experience in procurement and supply chain management, preferably in the automotive or plastic injection molding industry.
  • Strong knowledge of materials planning, procurement strategies, and supplier relationship management.
  • Familiarity with automotive industry standards and regulations (e.g., IATF 16949).
  • Excellent negotiation, communication, and problem-solving skills.
  • Proficiency in using ERP/MRP software (Epicor/Kinetics) and Microsoft Office 365 applications.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
GTA Questions :
  1. Please share a few details about your experience with Production/Automotive Planning.
  2. Do you have prior experience with injection molding? If so, what robots have you worked with in the past?
  3. Do you have ERP/MRP experience? If so, which software have you used?
  4. What pay rate are you looking for? (Please provide a pay range or figure vs. "negotiable”)
  5. Are you currently working? If not, please provide your last date of employment.
  6. Why are you looking to leave (or why did you leave) your most recent employer?
  7. Have you previously worked for GM as a contract or direct employee? If so, please include your dates of employment and reason for leaving.
  8. Starting from High School/GED, please provide what education you have completed. (Make sure to include your major, year graduated, and school attended if it's not listed on your resume)
  9. Do you require a work visa sponsorship? If you currently have sponsorship, other than a TN visa, please state the type of sponsorship and when it will expire.


Please note that if you are a current GTA employee or have been placed by GTA at one of our clients, we will not be able to entertain moving you. However, we are hopeful that you may know someone else who is qualified and as such you would still be eligible for our generous referral bonus program detailed below.

REFERRAL BONUS PROGRAM:
If you are able to refer a person we do hire, we can offer up to $250 for contractors after they are on the job for 90 days and up to $500 for direct hires after they are on the job between 90 days to 180 days , depending on customer payment terms.