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Program Management Office Director
1 month ago
Foxborough, United States Schneider Electric Full timeJob Summary: Provide leadership in the definition, establishment and maintenance of effective and consistent processes, systems and tools supporting project management across Process Automation NAM Delivery, within the context of the Process Automation Global Project Management Office standard processes, practices, and tools (SGV and SAP) Provide financial...
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Project Manager
2 weeks ago
Foxborough, United States Stellix Global Services Full timeJob DescriptionJob DescriptionAbout Stellix Global ServicesWe collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you...
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Case Manager
2 weeks ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAbout this role:The HSPRS Case Manager will provide trauma-informed case management and supportive services to unaccompanied immigrant children released from federal custody. The HSPRS Case Manager will also conduct home studies to determine the safety and appropriateness of child placement as well as crisis intervention as...
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Case Manager
1 month ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAbout this role:The HSPRS Case Manager will provide trauma-informed case management and supportive services to unaccompanied immigrant children released from federal custody. The HSPRS Case Manager will also conduct home studies to determine the safety and appropriateness of child placement as well as crisis intervention as...
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Case Manager
3 days ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAbout this role:The HSPRS Case Manager will provide trauma-informed case management and supportive services to unaccompanied immigrant children released from federal custody. The HSPRS Case Manager will also conduct home studies to determine the safety and appropriateness of child placement as well as crisis intervention as...
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Supply Chain Optimization Manager
6 days ago
Foxborough, Massachusetts, United States Schneider Electric Full timeKey Responsibilities: Oversee the accuracy, quality, and uniformity of essential parameters related to inventory and supply management (e.g., Replenishment Lead Time, Quantity, Frequency, Stocking policy).Assist in the design and execution of material provisioning and handling in alignment with Schneider Performance System standards.Structure the...
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Private Duty Nurse
2 months ago
Foxborough, United States Maxim Healthcare Service Full timeWe are seeking skilled Registered Nurses (RN)/ Licensed Practical Nurses (LPN) to work within our clients’ homes providing direct patient care. Registered Nurses (RN)/ Licensed Practical Nurses (LPN) will instruct patients and their families in proper treatment, helping individuals and groups take steps to improve or maintain health. Registered Nurses (RN)...
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Account Manager
3 months ago
Foxborough, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWILL WORK FROM FOXBOROUGH OFFICE 1X PER WEEK AND ALSO TRAVEL TO CLIENTS WITHIN NEW ENGLAND AREA!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent,...
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Account Manager
4 weeks ago
Foxborough, United States Thrive Full timeJob DescriptionJob DescriptionWILL WORK FROM FOXBOROUGH OFFICE 1X PER WEEK AND ALSO TRAVEL TO CLIENTS WITHIN NEW ENGLAND AREA!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent,...
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Director of Property Services
1 week ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAre you looking for an organization where you can make an impact?At KDC we are on a mission to empower and support all people to meet their full potential in a world where every individual and family thrive, no matter the circumstances.About the Director of Property Services:Reporting to the Chief Financial Officer, KDC's...
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Director of Property Services
3 days ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAre you looking for an organization where you can make an impact?At KDC we are on a mission to empower and support all people to meet their full potential in a world where every individual and family thrive, no matter the circumstances.About the Director of Property Services:Reporting to the Chief Financial Officer, KDC's...
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Compliance Specialist
3 days ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAt KDC we are on a mission to empower and support all people to meet their full potential in a world where every individual and family thrive, no matter the circumstances.About this role:The Compliance Specialist assists the Director of Quality and Compliance with ensuring program adherence with licensure, accreditation,...
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Compliance Specialist
2 weeks ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAt KDC we are on a mission to empower and support all people to meet their full potential in a world where every individual and family thrive, no matter the circumstances.About this role:The Compliance Specialist assists the Director of Quality and Compliance with ensuring program adherence with licensure, accreditation,...
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Foxborough, United States Kraft Group LLC Full timeJob Details Job Location KAGR - Foxborough, MA Position Type Full Time Education Level Bachelor's Job Shift Day Job Category Technical/Analytics Description SUMMARY: The Account Management and Business Strategy Associate will serve as the Account Manager for a book of KAGR clients across professional sports leagues including the NFL, NBA, NHL, and MLS....
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Foxborough, United States The Kraft Group Full timeJob DetailsJob Location KAGR - Foxborough, MA Position Type Full Time Education Level Bachelor's Job Shift Day Job Category Technical/Analytics DescriptionSUMMARY: The Account Management and Business Strategy Associate will serve as the Account Manager for a book of KAGR clients across professional sports leagues including the NFL, NBA, NHL, and MLS. The...
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Foxborough, United States Kraft Group LLC Full timeJob Details Job Location KAGR - Foxborough, MA Position Type Full Time Education Level Bachelor's Job Shift Day Job Category Technical/Analytics Description SUMMARY: The Account Management and Business Strategy Associate will serve as the Account Manager for a book of KAGR clients across professional sports leagues including the NFL, NBA, NHL, and MLS....
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Assistant Manager
3 months ago
Foxborough, United States Planet Fitness - The Core Group Full timeJob SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.Full time: 40 hours per week. Mon-Thurs 2p-10p, Saturdays 9a-5p. (Asst Mgr can also earn up to a $200 bonus per month)Essential Duties and...
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Assistant Manager
1 month ago
Foxborough, Massachusetts, United States Baskin Robbins Full timeJob DescriptionDescriptionAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.The Assistant Manager will be responsible for directing the overall operation of the restaurant, from hiring and overseeing a team...
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Assistant Manager
1 month ago
Foxborough, United States Baskin Robbins Full timeJob DescriptionDescriptionAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.The Assistant Manager will be responsible for directing the overall operation of the restaurant, from hiring and overseeing a team...
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Quality Assurance Specialist
3 weeks ago
Foxborough, United States Kennedy-Donovan Center Full timeJob DescriptionJob DescriptionAt KDC we are on a mission to empower and support all people to meet their full potential in a world where every individual and family thrive, no matter the circumstances.About this role:The Quality Assurance Specialist assists the Director of Quality and Compliance with ensuring program adherence with licensure, accreditation,...
Service Delivery Manager
2 months ago
Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE
Position OverviewAs a Service Delivery Manager, the ideal candidate will be responsible for leading our technical support teams in providing excellent customer service and resolving all technical issues. This person should have a solid technical background combined with customer service expertise. A problem-solving attitude with an ability to motivate an engineering team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
Primary Responsibilities:- Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service
- Manage Thrive’s regional managed services team from a customer service, technical and career development perspective
- Ensure managed services team is working toward departmental goals in the most efficient and effective manner
- Ensure managed services team meets or exceeds all service level agreements from Email, Phone, Event, Incident, Problem, and Change Management processes
- Conduct annual performance reviews for all managed services direct reports
- Uphold procedural requirements related but not limited to: prioritization, communication, documentation, escalations
- Continually follow best practices through the entire technical support process
- Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management
- Escalation point for managed services, customer service and technical issues
- Ability to adjust priorities and balance responsibilities in a fast-paced environment
- Available to work outside of standard hours when necessary or as part of on call rotation if applicable
- Other duties as required
- Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
- 3-5 years of managerial experience; call center or managed services experience preferred
- Technical subject matter expert on MSP products as they relate to Thrive’s service catalog
- Experience managing complex projects, clients, partners, and organizations
- ITIL certification and practice preferred
- Proven experience managing remote resources and large teams
- Strong written and verbal communication skills
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