MSP Service Desk Level 3

3 weeks ago


Santa Ana, United States I.T. Responsive Full time
Job DescriptionJob Description

Currently seeking full time Support Engineer (Level 3) for a Managed Services Provider with offices in Orange County and San Diego California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services and Microsoft technologies.

Responsibilities:

The Network Support Technician will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

This will include but is not limited to:

  • Architect and configure cloud environments for clients
  • Architect and Install servers/systems, routers, firewalls and other equipment for clients
  • Design/Implement/Support network and server (on premise and cloud based) infrastructure
  • Architect cloud infrastructure and migration planning
  • Respond to service requests and repair the malfunctioning equipment/software in a timely manner
  • Create/improve Technical Service Group standards and implementation methods
  • File timely technical reports and create update technical documentation
  • Some lifting of computer equipment
  • Driving to client locations may be required

Position Requirements:

  • Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft Azure, AWS, SQL, Active Directory, Microsoft 365
  • Familiarity and proficiency with Cisco, SonicWall, Dell, EMC, VMWare
  • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
  • Proficiency with virtualization
  • Superior troubleshooting skills are a must
  • Must be fast learner with good verbal and written communication skills
  • Excellent customer service skills
  • 3-5 Years of Network experience, MSP experience preferred
  • Knowledge of Autotask (or Connectwise) and RMM solutions
  • One or more IT certifications/training
  • High school diploma or equivalent is required
  • Advanced knowledge of computer networking
  • Advanced knowledge of PC (Mac a plus)
  • Advanced knowledge of Windows operating system and utilities (MacOS a plus)

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