Applications Engineer

5 days ago

Warren, United States Detroit Pump & Mfg. Co. Full time
Job DescriptionJob Description

Detroit Pump & Mfg. Co. (www.detroitpump.com), a full-service distributor and service center of process pumps and fluid handling equipment, is conducting a search for an Applications Engineer to join our team.

The Applications Engineer will work with end users, engineering firms, contractors, as well as the company’s own inside customer service team, outside sales representatives, engineering team, and systems build department. The role is responsible for selecting components, performing calculations to support system designs, and preparing detailed schematics, system layouts, bills of material and quotes. Applicants must have the mechanical understanding to envision and design a pump system, understand, and adhere to engineered specifications, select pumps and accessories, price the systems, and prepare professional proposals.

Responsibilities

  • Mechanical design of industrial pump assemblies.
  • Provide support for customer inquiries regarding product applications.
  • Conduct contract review to verify scope of supply including performance guarantees, documentation, calculations, and testing.
  • Support incoming complex orders to ensure timely, accurate order management in line with customer service.
  • Support in-house manufacturing of pump systems. Provide quick solutions to design-related concerns. Capture any changes using engineering change control processes.
  • Attend training courses, seminars, workshops, etc. as required.
  • Attend new pump start-up at customer sites when required.
  • Process requests for price, delivery, order status, order expedites and technical product assistance.
  • Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
  • Proactively work with customers or internal stakeholders to obtain detailed information to provide the best solutions for customer needs.
  • Build rapport with customers, vendors, and outside sales personnel.
  • Enhance product and technical knowledge by studying new product information and participating in training and educational opportunities.

Background & Experience

  • Minimum 3 years’ experience as an engineer
  • Bachelor of Science in Engineering (Mechanical, Industrial, or Electrical).
  • Proficiency in MS Office applications.
  • Proficiency with SolidWorks or similar 3D modeling CAD software
  • Experience with Enterprise Resource Planning (ERP) software for engineering-related function would be a plus
  • Experience with electrical wiring and industrial controls would be a plus.
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
  • Ability to work independently as well as in a team environment.
  • Customer driven with a positive, professional, customer first attitude.
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy.
  • Aptitude to learn about technical products and provide technical support to customers.
  • Strong analytical, decision making and problem-solving skills.

Critical Competencies

  • Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
  • Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
  • Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organizational stakeholders.
  • Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done.

Join the Team

We are a growing and financially sound organization that provides interesting and challenging work to our team members, a family-like atmosphere, and value-added solutions to our customers.

We are an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

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