Client Coordinator

3 weeks ago

San Clemente, United States PrideStaff Full time
Job DescriptionJob Description

Are you passionate about making a genuine impact on the lives of at-risk individuals in your community every day you go to work?

An interfaith non-profit organization whose mission is to assist those in need in Orange County with resources for food, shelter, and personalized supportive counsel and aid is seeking a Client Coordinator. This individual will facilitate the intake process and provide support for at-risk, unhoused individuals, families, and persons in crisis. This position plays a pivotal role in supporting the 101-referral line, conducting pre-assessments, compiling necessary paperwork, and providing essential services to clients based on their areas of need.  Bilingual Spanish is a big PLUS

This is a temp-to-hire position and the starting pay ranges from $21 to $23/hour. The hours are Monday – Friday, 8:30 am –5 pm

Essential Functions and Responsibilities 

  • Assist in the client intake process, including answering inquiries, conducting initial assessments, and collecting required documentation
  • Coordinate client case assignments and maintain up-to-date client records and case files
  • Schedule and manage client appointments, follow-ups, and communications
  • Facilitate the smooth delivery of client services by coordinating with program case managers.
  • Maintain client databases and information systems, ensuring accurate and up-to-date records
  • Provide information about available program resources, referrals to partner agencies, or other services and programs within the agency to interested clients and individuals who visit our office.
  • Manage walk-ins, follow-up calls with 24 hours, and manage email inquiries.
  • Coordinate and train volunteer support for call log.
  • Monitor requests and direct them to appropriate team members.
  • Assist with data entry, report generation, and maintenance of program documentation
  • Coordinate program supply inventory and submission of requests
  • Assist with organizing and maintaining files, records, and document storage systems
  • Provide backup administrative support by handling mailings, copying, faxing, and scanning as needed.
  • Assist program staff and team members with special projects and tasks as assigned
  • Provide coverage for front desk reception duties as needed
  • Contribute to creating a positive, productive, and efficient office environment
  • Other clerical and administrative duties as required
  • Conduct client intake via telephone or in-person as needed.
  • Help case managers complete required client files and documentation.
  • Support case management team as needed.
  • Collect required documentation for client aid requests and assemble client aid packets for review.
  • Assist with seasonal projects i.e., adopt a family.
  • Other duties may be assigned as needed.

Skills and Abilities 

    • Self-motivated and determined.
    • Assertive personality comfortable with working with the public as well as the organization’s employees.
    • Organized, very detail-oriented, and able to anticipate issues that may arise.
    • Must be able to work with diverse populations.
    • Proficient in Microsoft Word, Excel, and PowerPoint.
    • Ability to manage multiple concurrent tasks in a fast-paced environment.
    • Communicate clearly and professionally via phone, voicemail, text, and e-mail.
    • Have strong problem-solving skills.
    • Must have strong written and verbal skills.

Education and/or Experience 

    • Minimum of 2 years of experience in office client services, case management, or administrative support roles.
    • Bachelor’s degree or equivalent education, work experience, and or training.
    • Experience managing front desk operations and serving as the first point of contact for an office
    • Familiarity with office equipment, supplies management, client and vendor relations
    • Experience with data entry, records management, and filing systems
    • Strong organizational and time management skills with the ability to multitask and prioritize
    • Excellent verbal and written communication skills. Proficient in Microsoft Office Suite and client management software
    • Strong attention to detail and ability to maintain confidentiality
    • Customer service orientation with a professional and compassionate demeanor
    • Bilingual in Spanish preferred
    • Case management experience: working with individuals and families in crisis preferred.
    • Nonprofit experience preferred.

 
Benefits: Available to full-time employees. 

  • Dental insurance 
  • Health insurance 
  • Paid time off 
  • Vision insurance 
  • 401K 

 

Company DescriptionPrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.Company DescriptionPrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.

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